Now Hiring - Modern Midstay - Guest Sales & Support Manager in Denver, CO

Full description of the position

* Please respond to the three screening questions. We'll use these responses to select candidates for an initial interview. Manager of Guest Sales & Support Modern Midstay is a real estate hospitality business that acquires, renovates, furnishes, and manages charming apartments in Denver's best neighborhoods. With 55 units, we're the largest owner-operator of mid-term (1-12 month) furnished rentals (aka MTRs as opposed to STRs) in Denver. Our typical guests are travel nurses, people moving to/from Denver, remote workers, and students. Since 2021, we've raised $8M in equity and acquired nearly $20M in real estate. Our goal is to scale our team and systems for our own portfolio and third party clients. In the coming year, we're aiming to double the portfolio by expanding in Denver, Crested Butte (STR only), and our next MTR market. Check us out at our links below! [please apply online] [please apply online] [please apply online] Why This Role? We're building the first vertically integrated MTR platform and are hiring an ambitious teammate to architect and manage Guest Sales & Support. It's a great opportunity to get in at the ground floor of a small, but mighty real estate company, create a best in class sales and support capability, and learn a ton about building a successful business. What You 'll Do * Set, track, and hit booking performance targets to hit our $2M rent revenue goal for 2025 * Respond quickly and efficiently to guest inquiries. Problem solve to find the best units based on guest preferences and our availability and profitability targets * "Work the pipeline," keep our CRM up to date and manage leases and payments * Jump on booking leads and guest issues on nights and weekends * Serve as point of contact for guest during stay and resolve any issues that arise * Own the guest experience from start to finish * Collaborate with Operations/contractors to resolve guest issues quickly and efficiently * Track guest issues in our task management system * Manage pricing, listings, and reviews * Analyze and report on KPI (pricing, occupancy, length of stay, issue resolution, etc) * Establish new B2B lead gen partnerships with hospitals, corporate housing agencies, etc * Develop new processes/tools to operate more efficiently at scale. Leverage automation and AI when it makes sense. Create a "learning machine" by incorporating learnings at each turn * Partner with CEO to acquire new third party clients, enter new markets, and grow the team What makes you a great fit * 3+ years in sales and support. The ideal candidate will have been a part of building a sales and/or support function from ground up * Love for travel, hospitality, real estate, and design * High EQ with excellent sales, negotiation, writing, and communication skills * Curious self-starter, problem solver, and quick learner * Highly organized, analytical, systems thinker. Sweat the details and always look for ways to simplify/improve process and tools to improve guest experience and business operations * Highly proficient in leveraging tech tools (CRM, PMS, task management, Slack, gSuite, etc) Compensation: $70,000 base plus quarterly performance bonus (up to $20,000 per year) based on team and individual performance. May be adjusted based on experience. Location: In our office in Wash Park for the first 3 months then flexible (office, home, in the field). Living in Denver is important for easy access to our office and properties. Hiring Manager: Ben Sowers, Owner Job Type: Full-time Pay: $70,000.00 - $90,000.00 per year Benefits: * Employee discount * Paid time off Shift: * 10 hour shift * 8 hour shift Supplemental Pay: * Performance bonus * Quarterly bonus Application Question(s): * Based on the job description, what's your most relevant experience sales experience? * What excites you most about this role? * Do you live within 15 minutes of central Denver? Easy access to our portfolio and office will make life much easier! Work Location: In person