Now Hiring - The Bostwick-Braun Company - Inside Sales Representative in Evansville, IN

Full description of the position

Summary : The Inside Sales Representative (ISR) manages outbound phone calls and emails with existing and prospective customers to generate new sales opportunities. Uses a customer relationship application or database to record activities and research product information. This position reports to the Inside Sales Manager. * ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop meaningful relationships with customers to encourage trust and loyalty. * Follow up on leads to further the sales process * Meet sales goals set by leadership * Generates all calls from assigned account list in a professional and business-like manner. * Perform order entry, quote entry, and purchasing tasks accurately and efficiently. * Identify customers' needs and sales opportunities, engaging in consultative selling to promote the organization's products and services. * Effectively communicate with customers, outside sales, warehouse, accounting, and management to address inquiries, resolve issues, and provide necessary updates. * Process credit memos to assigned customers for over-shipments, shortages, returned goods, approved price adjustments, vendor credits, defective or damaged goods. * Research customer back-ordered merchandise upon request. * Expedites merchandise shipments or cancels as directed. * Process requests for copies of invoices, credit memos, catalog pages, supplies, price lists, bills of lading, etc. for assigned customers. * Handles inquiries regarding delivery. * Notifies customers of delays in shipment, changes in delivery schedules, and/or abnormal shipment sizes. * Respond to potential customers' questions and inquiries promptly, providing relevant information via email or other communication channels. * Maintain a comprehensive knowledge of the organization's product and service offerings, ensuring accurate and up-to-date information is provided to customers. * Explain and demonstrate product and service features to customers, highlighting their value and benefits. * Stay informed about competing products and services, identifying opportunities to position the organization's offerings effectively. * Upsell products and services to customers, maximizing sales opportunities and revenue generation. * Other duties as assigned. * QUALIFICATION REQUIREMENTS: * High school diploma or general education degree (GED); or one to three years related experience. and/or training; or equivalent combination of education and experience. * Proven Success in Customer Service/Customer Facing environments. * Strong working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Outlook. * OTHER SKILLS and ABILITIES: * Exceptional communication and interpersonal skills, written and verbal communication. * Superior time-management and organization skills. * Ability to establish good organizational and multitasking skills with a strong attention to detail. * Professional appearance and demeanor * Team player. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.