Now Hiring - Saif Communications - Professional Services Metro by T-Mobile Retail Sales Representative - Detroit, MI - Woodward in Detroit, MI

Full description of the position

*Candidates fluent in Spanish are preferred Retail Sales Representatives are responsible for providing superior customer service to all Metro by T-Mobile customers, in an effort to achieve store and sales objectives. Our prepaid retail sales representatives are directly responsible for assisting new and existing customers through an ideal customer experience. * Greet all customers in a professional, friendly, and timely manner; including answering phones. * Respond to customer inquiries and process customer requests, including but not limited to the following: name, address, rate changes; update customer account after every transaction, suspensions, disconnects, and taking payments; resolving problems related to equipment, billing, and service. * Achieve or surpass individual sales targets for products and services which would include New Customer sales, Upgrades, Accessories, and Features on a weekly/monthly basis while achieving the highest level of customer satisfaction. * Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs all while promoting our brand both inside and outside the store/retail location. * Responsible for opening, closing and operating the retail facility; including, but not limited to, cash handling and deposits as governed by operations control standards. * Complete accurate paperwork and transactions according to company policies and procedures. * Support and conduct all functions within a retail store by complying with policies and procedures. These areas include: inventory counts, store appearance maintenance, and individual work area according to the retail store standards. * Participate in all required Metro by T-Mobile training programs and meetings. * Support all functions within a retail store by complying with company standards. * Assist in other tasks, duties, or projects as assigned by management. Qualifications: * Bilingual (Spanish) candidates are strongly preferred. * Strong written and interpersonal communication skills are required. * Flexibility to work evenings, weekends and holidays is required. * Retail Sales experience is preferred. * Customer-facing experience preferred. * Cellular industry experience preferred. Job Types: Full-time, Part-time Pay: $14.00 - $16.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance Shift: * 10 hour shift * 4 hour shift * 8 hour shift * Day shift * Evening shift * Morning shift Work Location: In person