Now Hiring - Open Network Exchange Inc. - Professional Services Account Manager (On-site - Orlando FL. 32809) in Fort Lauderdale, FL

Full description of the position

Description: We are currently seeking a motivated and detail-oriented Account Manager to join our dynamic team. In this role, you will manage and expand relationships with our clients, assist in onboarding new clients, and serve as a key liaison between our clients, the business development team, and account services (operations & project management), helping to streamline communication and enhance service delivery. Additionally, you will partner with learning and development to develop virtual and onsite training and provide ongoing support to reinforce learning and ensure client success with our products and services. Key Responsibilities * Manage and expand relationships with existing clients and integrate new clients seamlessly * Serve as a communication bridge between clients, the business development team, and account services (operations & project management) to ensure all parties are aligned and informed * Partner with learning & development to design, develop, and implement tailored training programs that effectively onboard clients and enhance their understanding and engagement with our product and services * Coordinate and deliver both virtual and onsite training sessions, ensuring content is relevant, engaging, and accessible * Provide continuous support and resources to clients to reinforce learning and ensure the successful application of training material * Assist in the creation of client presentations and reports that communicate project progress and outcomes * Support the business development team with client acquisition efforts, including preparation for pitches and understanding client needs * Collect and analyze client feedback to improve service offerings and training programs * Maintain comprehensive knowledge of industry trends, competitive landscape, and internal offerings to enhance client interactions and solutions * Develop and maintain client account plans to identify growth opportunities and manage risks * Monitor client satisfaction levels and address any issues or concerns promptly * Ensure all client communications are documented and accessible to relevant team members * Prepare and deliver regular status reports and performance metrics to internal and external stakeholders * Facilitate regular check-in meetings with clients to review progress and address any concerns or opportunities for improvement * Collaborate with the marketing team to develop client-focused materials and campaigns * Stay up-to-date with product updates and enhancements to effectively communicate these to clients Requirements: * Bachelor's degree in business administration, communication, education, or related field * 2-3 years of proven experience in account management, client services, or a related role * Experience designing and implementing training programs * Excellent verbal and written communication skills * Strong presentation and facilitation skills, comfortable in both virtual and face-to-face settings * Ability to manage multiple projects simultaneously with a keen attention to detail * Strong problem-solving skills and the ability to adapt to evolving client needs * Team-oriented mindset with strong interpersonal skills to work collaboratively across various departments * Proficient in MS Office Suite (Word, Excel, PowerPoint) and familiar with CRM software * Ability to build and maintain strong, long-lasting client relationships * Strong organizational skills and attention to detail * Proactive approach to identifying issues and finding solutions Business Attire: * Professional business attire is required for this role reflecting a polished and professional appearance What We Offer: * Exclusive Team Member Travel Discounts * Affordable Medical Insurance * 100% Employer Paid Dental and Vision Insurance * HSA with Company Contribution * 401(k) * Basic and Voluntary Life & AD&D * Pet Insurance * Free Parking * Amazing Culture Office Highlights - Scottsdale, AZ * Modern office design * Fully equipped gym is available to all employees * Basketball Court - Perfect way to take a break and recharge during the day! Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting) ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.