Now Hiring - Jemms-Cascade Inc - Inside Sales / Customer Service Representative in Troy, MI

Full description of the position

We are currently seeking a full-time Inside Sales / Customer Service Representative. This position will require 2-3 years of sales / customer service experience with an exceptional mechanical aptitude (Manual and/or CAD). Must enjoy working in a fun but rewarding environment. Jemms-Cascade is a customer centric focused organization where we provide customer support in a timely fashion as well as being the subject matter experts in our fields. We work with all the major manufacturers worldwide providing Nutrunner attachment technology and development. Duties: * Work with the sales department to provide quotes for new and existing customers. * Work with the sales department to identify and implement strategies to increase sales volumes. * Help to develop new prospects and interact with existing customers primarily by email and phone. * May be asked to conduct field visits with customers as necessary with assistance from outside sales. * Work with engineering when new designs are generated to solve customer applications. * Provide excellent customer service by helping clients with any questions or concerns they may have. * Help with the setup of new customers in our ERP/CRM software and ensure they have all the required paperwork. * Handle customer products when integrated to Jemms geartrains as well as managing the ERP paperwork and logistics. Critical Skills: * Senior Support training will be provided. * Must be able to project manage multiple applications at the same time with timely and accurate oversight. * Result oriented management, not time based. * Manufacturing exposure to all different types of industries. * Familiarity with ERP/CRM Software. * Strong Organizational skills. * Self-starter with a growth mindset. * Strong communication skills both written and oral. * Ability to type at least 30 WPM. * Excellent customer service and problem-solving skills * Associate Degree or equivalent work history. Job Type: Full-time Pay: $45,000.00 - $65,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Tuition reimbursement * Vision insurance Shift: * 8 hour shift Work Location: In person