Now Hiring - InterContinental Hotels Group PLC - Coordinator Sales InterContinental Hotel in Cleveland, OH

Full description of the position

Coordinate services for clients and in-house guest and provide administrative and sales support for the department. At InterContinental Hotels we want our guests to relax and be themselves which means we need team members to: * Be you - by being natural, professional and personable in the way you are with people * Get ready - by taking notice and using your knowledge so that you are prepared for anything * Show you care - by being thoughtful in the way you welcome and connect with guests * Take action - by showing initiative, taking ownership and going the extra mile DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS * Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. PEOPLE * Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. GUEST EXPERIENCE * Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. RESPONSIBLE BUSINESS * Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports. * May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. (C) 2012 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. HI/JD-CustomTemplate/CMH AMER/EN-US/US/04.2012 * Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.) QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English. This job requires ability to perform the following: * Frequently standing up and moving about the facility * Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds Communicating with customers, employees, and third parties * Use a keyboard to generate correspondence, reports, etc. * Handling objects, products and computer equipment Other: * Communication skills are utilized a significant amount of time when interacting with clients and guests. * Reading and writing abilities are utilized often. * Basic math skills are used frequently. * May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : * The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. * No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. * If you require reasonable accommodation during the application process, please click here. * IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. * If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.