Now Hiring - National Oilwell Varco, Inc. - Professional Services Inside Sales Coordinator in Odessa, TX

Full description of the position

PRIMARY RESPONSIBILITIES * Adhere to organizational policies, regulatory requirements, and applicable laws while executing responsibilities. * Maintain a thorough understanding of our products and services to provide accurate information to customers. * Respond promptly to customer inquiries through phone, email, and chat, providing quotes, sales orders, and product availability details. * Engage in sales functions by discussing our products with customers. * Perform order entry, including new, quotes, sales orders, and purchase orders, and update existing orders as necessary. * Conduct compliance checks for both quotations and orders to ensure compliance. * Create prospects, route to appropriate Product Specialist, and provide quotation status. * Provide Sales Order information (delivery, documentation, shipping, etc.) to all customers both internally and externally. * Maintain accurate records of customer interactions, transactions, comments, and complaints. * Review purchase orders for accurate billing information and compliance with company standards before processing. * Organize files for each sales order using the electronic filing system. * Collaborate with team members and other departments to provide seamless customer service. * Take ownership of customer issues, identifying and escalating complex problems to the appropriate personnel. * Collect prompt and accurate feedback from customers. * Provide remote assistance outside of business hours when on call. * Continuously seek ways to improve the customer experience and suggest enhancements. * Build and maintain positive, professional relationships with internal and external customers. * Provide management with regular updates on specific accounts and areas of support. * Perform other duties as assigned, in compliance with all company and HSE policies and procedures. Additional Responsibilities: * Order Processing: Assist customers with placing orders and tracking shipments, ensuring accuracy and timeliness. * Feedback Collection: Gather customer feedback and insights to help improve products, services, and customer experience. * Policy Explanation: Clearly explain company policies, procedures, and terms of service to customers. * Technical Support: Provide basic assistance on identifying parts / part #'s through drawings/ manuals and guide customers through problem-solving steps. * Sales Support: Upsell or cross-sell products and services when appropriate, enhancing customer value. * Account Management: Update and maintain customer account information to ensure accurate records. * Return and Exchange Coordination: Facilitate product returns, exchanges, and refunds in accordance with company policies. * Training Participation: Attend training sessions, workshops, and virtual trainings, to enhance product knowledge and customer service skills as needed FACILITY/GROUP SPECIFIC RESPONSIBILITIES * Ensure that all customer interactions and transactions are conducted in compliance with facility-specific safety and regulatory standards. * Coordinate with the logistics team to ensure timely dispatch and delivery of products from the facility. * Ability to travel to facility after hours when on call as needed. * Participate in facility-specific safety training and adhere to all health and safety guidelines. * Participate in group meetings to discuss customer feedback and contribute to product or service improvement initiatives. * Manage and nurture relationships with key customers associated with the group, addressing their specific needs and preferences. * Act as a liaison between the group and its strategic partners or stakeholders. * Suggest process improvements that are specific to the facility's operations or the group's customer service strategy. Participate in pilot projects or initiatives aimed at enhancing group-specific services or customer experiences. * *EDUCATION & EXPERIENCE QUALIFICATIONS High School diploma or equivalent * JOB REQUIREMENTS * Prior experience in customer service or a related field is advantageous. * Previous experience in a similar role is preferred. * Proficiency in multiple languages is a plus. * Exceptional verbal and written communication skills. * Strong analytical and problem-solving skills, with keen attention to detail. * Strong organizational skills with a focus on delivering excellent customer service. * Capability to adapt to new technologies and processes quickly. * Willingness to participate in ongoing training and development opportunities. * Ability to maintain composure and professionalism during challenging situations. * Proficiency in Microsoft Office Suite and familiarity with CRM software. * Ability to work effectively both independently and collaboratively within a team. * Ability to adjust to changing processes and customer demands in a dynamic work environment. * Familiarity with oil and gas land drilling operations is highly desirable. * Understanding of NOV products is a plus. Flexibility to work extended hours or on-call shifts as needed to meet business demands. * BEHAVIORAL COMPETENCIES * Consistently uphold and exemplify NOV's standards of professionalism. * Upholding high ethical standards in all interactions and decisions. * Demonstrating honesty and transparency in dealing with customers and colleagues. * Ability to convey information clearly and effectively, both verbally and in writing. * Capability to understand and relate to the emotions and perspectives of customers. Demonstrating genuine concern for customer satisfaction and well-being. * Flexibility in adjusting to changing priorities, environments, and customer needs. * Openness to learning and integrating new processes or technologies. * Creative thinking to address complex customer challenges. * Ability to collaborate effectively with colleagues and contribute positively to a team environment. * Willingness to support team members and share knowledge. * Capacity to remain calm and composed under pressure or in difficult situations. * Persistence in overcoming obstacles and maintaining a positive attitude. * Precision in managing tasks and ensuring accuracy in customer interactions and documentation. * Vigilance in spotting errors or inconsistencies. * Efficiency in organizing and prioritizing work to meet deadlines. Commitment to understanding and meeting the needs of customers. * TECHNICAL COMPETENCIES * Microsoft Excel advanced skills are a plus * Microsoft Outlook experience * Previous experience in an ERP system. (SAP, Glovia, Oracle, JDE) * Basic Understanding of Blueprint drawings.