Now Hiring - 1 Resource Group Staffing - Parts Sales and Service Coordinator in Hope Mills, NC

Full description of the position

Recruiting a strong Generator Technician leader for an opportunity at a nationally recognized, family-owned company in your area! The position offers a competitive salary, benefits, a work truck, and the ability to expense lunch when visiting customer sites. Generator Technician will be responsible for planning effective work and local travel schedule within the area, diagnose malfunctions; repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition. Your responsibilities will include:

• Processing customer orders for parts and coordinating timely delivery.
• Responding to customer inquiries and providing information on parts, services, and pricing.
• Collaborating with service technicians to schedule and manage service appointments.
• Maintaining accurate records of inventory and customer interactions.
• Gathering and analyzing customer feedback to improve service operations.
• Assisting with the promotion of new parts and service options to customers.

Requirements

: The ideal candidate will possess:

• A high school diploma or equivalent; additional education in business or a related field is a plus.
• Previous experience in customer service, preferably in parts coordination or technical support.
• Excellent communication skills and the ability to build strong relationships with customers.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• A proactive approach to problem-solving and customer service.
• A valid driver's license and a good driving record are required.

Benefits

: Medical, Dental, Vision,401K, PTO