Now Hiring - Vascular Centers of America, LLC - Professional Services Medical Call Center Representative in Southfield, MI

Full description of the position

Are you ready to join a dynamic team dedicated to providing exceptional vascular care and support to our patients? Look no further! Vascular Centers of America is seeking passionate individuals to join our call center team. As a Call Center Representative, you'll play a crucial role in assisting patients, answering inquiries about our vascular services, and ensuring a positive experience for every caller. Why Join Us? * Impactful Work: Make a difference in people's lives by providing information and assistance to patients seeking vascular services. * Supportive Environment: Join a team that values empathy, professionalism, and positivity in every interaction. * Career Growth: We offer opportunities for advancement and professional development for motivated individuals. * Competitive Compensation: Receive competitive pay and comprehensive benefits including medical, dental, vision, 401k, and life insurance. Responsibilities: * Availability to work 9AM-5PM Monday-Friday * Flexibility with doing morning shifts when needed or evening shifts. Willing to work with the needs of our company. * Answer incoming phone calls and inquiries from patients regarding our vascular services with attention to detail and accuracy. * Provide empathetic assistance and support to callers, addressing their questions and concerns in a professional and courteous manner. * Successfully multitask while using several technical platforms to access patient information, schedule appointments, and provide relevant information. * Utilize fast-paced typing and data entry skills to efficiently record and update patient information. * Secure appointments for patients by coordinating with our medical staff and scheduling teams. * Maintain a positive attitude and professional demeanor, fostering a welcoming and supportive environment for callers. * Willing to rotate holidays as required to ensure coverage and support for our patients. Qualifications: * 2+ years of experience in a call center environment. * Customer service and sales background * Medical background preferred * Strong attention to detail and accuracy in handling patient information and inquiries. * Empathetic approach in interactions with callers and patients, demonstrating understanding and compassion. * Ability to successfully multitask in a fast-paced environment while using multiple technical platforms. * Fast-paced typing and data entry skills to efficiently handle calls and update records. * Positive attitude, politeness, and professionalism in all phone interactions. If you're a motivated and compassionate individual with excellent communication skills and a desire to make a difference in healthcare, we encourage you to apply for our Call Center Representative position today! Job Type: Full-time Pay: $16.00 - $18.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Holidays * Monday to Friday * Weekends as needed Experience: * Call Center: 2 years (Preferred) * Medical: 1 year (Preferred) Ability to Commute: * Southfield, MI 48075 (Preferred) Work Location: Hybrid remote in Southfield, MI 48075