Now Hiring - Optic Marketing Group - Client Services Account Manager in Tampa, FL

Full description of the position

Our Core Values * Focus on People: We put relationships at the heart of everything--clients and teammates alike. * Love What We Do: Passion fuels our creativity and drives exceptional results. * Work Smarter & Harder: We embrace innovation and roll up our sleeves to get things done--efficiently and effectively. At Optic, those values guide our culture: a collaborative, curious, and kind community where every client feels heard and every team member can grow. About the Role As an Account Manager at Optic, you'll champion client satisfaction, retention, and growth--managing client relationships post-sale and coordinating closely with our internal operations teams to deliver outstanding marketing campaigns. What You'll Do Client Success & Relationship Management * Own your client portfolios post-sale. Serve as the go-to contact for questions, feedback, and ongoing support. * Translate data into insight. Lead monthly performance calls, presenting results in clear, actionable terms. * Be relentlessly responsive. Reply to client emails and calls within one business day to maintain momentum. * Gather and organize. Collect collateral and information, log all communications and strategy notes in ClickUp, and keep project records up to date. * Anticipate and resolve. Identify challenges early, propose solutions, and escalate when necessary. * Build lasting relationships. Check in via Zoom or phone at least once a month to ensure clients feel cared for and their goals are met. Campaign & Project Coordination * Kick off work quickly. Enter client tasks in ClickUp within one business day of receipt. * Stay on top of tasks. Review your ClickUp task list daily; follow up on non-urgent items weekly and urgent items three times a week. * Communicate updates. Use ClickUp's Conversations to share client feedback and status updates with internal teams. * Ensure quality delivery. Double-check every deliverable for accuracy before it reaches the client. Operational Excellence & Continuous Improvement * Keep our systems spotless. Maintain ClickUp and our Shared Drive so data is always clean and accessible. * Spot new opportunities. Stay on top of digital and mass-media marketing trends and share insights at our team huddles. * Champion collaboration. Propose process improvements and foster a culture of shared learning. What You Bring * People-first mindset: You thrive on building relationships and delivering exceptional service. * Emotional intelligence: Empathy, responsiveness, and an intuitive sense of client needs. * Organizational mastery: You juggle multiple priorities without missing a beat. * Strong communicator: Clear writing, confident speaking, and active listening. * Tech fluency: Comfortable with ClickUp, Google Workspace, and CRM platforms. * Continuous learner: You're excited to deepen your digital marketing expertise. Qualifications * 1-4 years in account management, customer support, or a related role (agency experience a plus) * Exposure to digital and/or mass-media campaigns preferred * Proven track record of meeting retention goals and exceeding client expectations