Now Hiring - Medivant Healthcare - Call Center Manager - Outbound Sales in Phoenix, AZ

Full description of the position

Job Title: Call Center Manager - Outbound Sales Location: Deer Valley and Chandler Department: Sales Reports To: Rashesh Dave Job Type: Full-Time Company Overview: Medivant Health is a leading pharmaceutical company dedicated to delivering exceptional customer experiences and driving sales growth. We are seeking a dynamic and results-oriented Call Center Manager to oversee our outbound sales team to lead our efforts in expanding our market reach and enhancing our sales performance. Position Summary: The Call Center Manager is responsible for overseeing the daily operations of the outbound sales team, focused on achieving sales targets while fostering a motivated and well-equipped team environment. This position necessitates a solid foundation in international call center operations, data analysis, and team management. Key responsibilities include analyzing performance metrics, generating reports, and implementing strategies to enhance sales processes. Candidates should possess a minimum of five years of experience in call center management, with a specific emphasis on the pharmaceutical industry. Strong data analysis skills are essential for effective decision-making and strategic planning in this role. Key Responsibilities: * Manage and lead a team of at least 60 outbound sales representatives, providing coaching, training, and support to enhance their performance. * Develop and implement effective sales strategies to achieve and exceed monthly and quarterly sales targets. * Analyze sales data and performance metrics using MSI reports to identify trends, areas for improvement, and opportunities for growth. * Create and maintain a positive, motivating work environment that fosters teamwork and encourages employee engagement. * Monitor call center operations to ensure compliance with company policies and procedures, as well as industry regulations. * Conduct regular performance evaluations and provide constructive feedback to team members. * Collaborate with other departments, such as marketing and customer service, to ensure alignment on sales initiatives and customer satisfaction. * Prepare and present reports on sales performance, team productivity, and operational efficiency to senior management. * Travel as required to meet with team members, attend training sessions, or participate in industry events. Qualifications: * Bachelor's degree in business administration, Marketing, or a related field. * Minimum of 5 years of experience in call center management, specifically in outbound sales. * Proven experience in an international call center environment, with a strong understanding of diverse markets and customer behaviors. * Proficient in data analysis and reporting, with experience using MSI reports or similar tools. * Strong leadership skills with the ability to motivate and manage a diverse team effectively. * Excellent communication and interpersonal skills, with a customer-focused mindset. * Ability to work under pressure and adapt to changing priorities and demands. * Willingness to travel as required for team management and training purposes. What We Offer: * Competitive salary and performance-based bonuses. * Comprehensive benefits package, including health, dental, and retirement plans. * Opportunities for professional development and career advancement. * A dynamic and supportive work environment. If you are a results-driven leader with a passion for sales and team management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience. Medivant Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees