Now Hiring - Whelan Event Staffing Services Inc. - Professional Services Account Manager - University of Wisconsin in Madison, WI

Full description of the position

Join Our Team as an Account Manager! About Us: Since 2009, BEST Crowd Management has been bringing venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation. Why Join Us? * Dynamic Environment: Work with top-tier clients in professional sports and entertainment. * Growth Opportunities: Be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges. * Supportive Culture: Thrive in a supportive environment that maintains a boutique business philosophy. Compensation: $75,000 - $85,000 / year Work Location: Madison, WI Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off As an Account Manager, you will ensure efficient and profitable operations under the guidance of the Area Manager/Regional Director. Your duties include managing recruitment, training, scheduling, event day operations, and administrative tasks. You will create staffing estimates, track costs, review contracts, supervise labor, and ensure accurate payroll and invoicing. Key Responsibilities: * Operational Excellence: Ensure day-to-day operations run smoothly, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks. * Strategic Planning: Create staffing estimates, track costs, review contracts, supervise labor and subcontractors, and ensure accurate payroll and invoicing. * Continuous Improvement: Suggest strategies to improve execution and provide additional value in a cost-effective manner. * Customer Satisfaction: Proactively communicate with customers, seek feedback, and continuously improve customer satisfaction. * Team Leadership: Supervise and coach subordinates, maintain morale, and ensure skills proficiency and productivity. * Accurate Reporting: Ensure timely and accurate completion of payroll records and staff scheduling. What We're Looking For: * Leadership Skills: Excellent management and leadership skills with a focus on customer satisfaction. * Communication: Strong oral and written communication skills. * Proactive Attitude: Initiative to engage in proactive behavior and seek new project opportunities. * Adaptability: Ability to respond effectively to changes in situation or information. * Experience: Minimum of three years in operations, service, field, or project management, preferably in event staffing, security, sports management, or athletics. * Education: Bachelor's degree in a related field or equivalent experience. * Requirements: Valid Driver's License and ability to pass a background check. Physical and Mental Demands: * Ability to sit, stand, walk, talk, or hear. * Occasionally required to climb, stoop, bend, or reach above shoulders. * Must occasionally lift, push, or pull up to 25 pounds. * Specific vision abilities required. Working Environment: * Office-based with frequent requirements to work at or attend scheduled events in an outdoor environment. Ready to Make an Impact? Join us at BEST Crowd Management and be part of a team that creates unforgettable guest experiences. Apply today and bring your expertise to a company that values your skills and dedication! It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. BEST