Now Hiring - The Kirlin Company - Inside Sales Coordinator in Detroit, MI

Full description of the position

Founded in 1895, Kirlin Lighting is the longest-operating independent lighting fixture manufacturer in the United States. We are seeking a highly motivated and results driven Inside Sales Coordinator to support the inside sales efforts in customer service, quotes, post-sales support, warranty processes. The ideal candidate will have strong communication and leadership skills, a deep understanding of customer needs, and the ability to manage a diverse set of tasks to ensure the satisfaction of both new and existing customers. This is a dynamic role that requires a blend of sales expertise, problem-solving abilities, and clerical skills. Key Responsibilities: 1. Customer Service: * Responsible for providing exceptional customer service and support to our agency partners, distributors and contractors. * Address customer inquiries, issues or complaints, ensuring timely and effective resolution. * Develop and implement strategies to improve the overall customer service experience and maintain high satisfaction levels. * Clerical assistance with vouchering payables and posting invoices. 2. Quotation and Proposal: * Assist in the preparation of quotes and proposals for potential and current customers, ensuring accuracy, competitiveness, and alignment with company policies. * Work closely with the sales team to understand customer requirements and provide tailored solutions. * Manage pricing strategies and ensure all quotes are in line with company pricing guidelines. 3. Post-Sales Support: * Ensure that customers receive timely and accurate follow-ups. * Coordinate with internal departments to ensure smooth order fulfillment and delivery. * Assist customers with product inquiries, product training, and troubleshooting during the post-sales phase. 4. Warranty Management: * Ensure that all warranty claims are handled efficiently and in accordance with company policies. * Work with the customer service team to resolve warranty-related issues, managing customer expectations and ensuring quick resolutions. * Maintain accurate records of warranty claims and related documentation. 5. Reporting & Analytics: * Monitor and report on key performance metrics related to sales support, customer service, quotes, and warranty claims. * Analyze customer feedback and identify opportunities for process improvements. * Provide regular updates to management on team performance, customer satisfaction, and operational challenges. Qualifications and Experience: * 3+ years of experience in sales, customer service, or inside sales support. * Proven track record of managing multiple tasks in a fast-paced environment. * Experience with quoting systems, warranty management, and post-sales support processes. Skills: * Strong communication and interpersonal skills. * Excellent problem-solving abilities and customer-centric mindset. * Proficiency with CRM software and MS Office Suite. * Solid understanding of the sales process with numerous shareholders involved. * Aptitude for conflict resolution. Job Type: Full-time Pay: $40,000.00 - $50,000.00 per year Benefits: * 401(k) * 401(k) matching * Health insurance * Paid time off Shift: * 8 hour shift Ability to Commute: * Detroit, MI 48207 (Preferred) Ability to Relocate: * Detroit, MI 48207: Relocate before starting work (Preferred) Work Location: In person