Now Hiring - Ikehu Utility Solutions - Client Account Specialist in Honolulu, HI

Full description of the position

Location: Honolulu, HI Responsible to develop and manage business relationships with customers resulting in long-term client retention. Liaise between customers and internal teams, ensuring the delivery of timely and effective solutions according to customer needs and improving the entire customer experience. Day-to-day activities include: * Building and maintaining relationships with clients and key personnel within customer companies. * Conducting business reviews to ensure clients are satisfied with their products and services. * Ensuring all new clients are setup and trained on our portal, including follow up training as needed. * Attending meetings with clients to build relationships with existing accounts as needed. * Achieving client relationship targets and KPI's as set by the Department Manager and Director of Operations. * Working closely with Sales Executives. * Escalating and resolving areas of concern as raised by clients. * Carrying out client satisfaction surveys and reviews. * Monitoring company performance against service level agreements and flagging potential issues. * Updating the CRM per policy to ensure transparency throughout the organization. * Liaising with internal departments to ensure client needs are fulfilled effectively.