Now Hiring - 63 Highstreet - Professional Services Employee Benefits Account Manager in Kennewick, WA

Full description of the position

Job Description We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly. Benefits plays a critical role in shaping the employee experience by designing and managing a comprehensive, competitive, and compliant benefits program that supports the organizations ability to attract, retain, and engage top talent. This role is responsible for the strategic planning, administration, and continuous improvement of all employee benefits offerings, including health and welfare programs, voluntary benefits, and leave policies. The Benefits Manager serves as a key advisor to leadership and a trusted resource for employees, ensuring that benefits programs are aligned with organizational objectives, financial parameters, and the evolving needs of the workforce. In addition to day-to-day oversight, the Benefits Manager is expected to analyze utilization data and market trends, recommend program enhancements, lead vendor negotiations, and ensure compliance with all applicable federal, state, and local laws. This role requires strong project management skills, exceptional attention to detail, and a proactive, employee-centric approach. Salary: $60000.00 - $75000.00 per year * Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off * Responsibilities Relationship Management: * You will serve as the clients primary contact, acting as a liaison, serving as an internal client advocate. * Maintain a comprehensive understanding of your dedicated clients group health portfolio and other Highstreet services and coordinate communication among various business partners. * Act as a liaison between clients and Highstreet, collaborating with other Highstreet partners. * Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business. Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience. * Group Benefit Support & Administration: * Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides. * Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages. * Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients. * Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes. * Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims. * Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation. Client Retention: * Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship. * You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing). * Youll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics. Requirements 5+ years of progressive experience in benefits administration. In-depth knowledge of employee benefits and related regulations. Experience managing benefits in a multi-state or multi-FEIN environment preferred. Strong analytical, communication, and project management skills. CBP certification desirable. Proficient in HRIS systems and Microsoft Office Suite Bachelors degree in Human Resources, Business Administration, or related field preferred