Now Hiring - CDS Office Technologies - SALES SUPPORT & OFFICE ADMINISTRATOR in Earth City, MO

Full description of the position

Company Overview: Company Overview: Founded in 1971, CDS Office Technologies is a trusted provider of office technology solutions, managed IT services, and printing and mailing services. Headquartered in Springfield, IL, we have grown to 150 employees across ten office locations. We offer a comprehensive benefits package including paid leave, vacation, medical, dental, vision, life insurance, and a starting annual salary of $40,000-$50,000 based on experience and qualifications. Job Location & Work Environment: This is an in-office (non-remote) exempt position based out of Earth City, Missouri, requiring full-time availability during business hours (8:00am - 5:00pm) to support the branch and its IT & Sales operations. Job Overview: We are seeking a proactive and highly organized professional to join our team as a Sales Support and Office Administrator. The ideal candidate will have a strong background in post-sales support, focusing on receiving and scheduling deliveries of equipment, office management and overseeing post-sales projects. This role is ideal for someone who is detail-oriented, customer-focused, and capable of ensuring smooth execution of post-sales processes and managing the daily operations of the branch and leading project coordination. * Post-Sales Support & Customer Service: * Act as the primary point of contact for customers post-sale, ensuring timely and efficient fulfillment of orders. * Coordinate the scheduling and delivery of equipment, ensuring proper allocation of resources and that timelines are met. * Communicate with internal and external customers to provide updates on the status of their orders, delivery schedules, and any potential issues. * Assist customers with any post-sale concerns, troubleshooting, or follow-up service requests to ensure satisfaction. * Ensure that all deliveries are accurately processed, tracked, and confirmed to meet customer needs. * Scheduling & Coordination: * Schedule and coordinate the delivery and installation of office equipment, ensuring efficient use of resources and meeting customer expectations. * Collaborate with logistics and service teams to ensure timely delivery and setup of equipment. * Manage and update delivery schedules, ensuring smooth transitions from sales to delivery teams. * Communicate with customers and internal teams to confirm delivery times, resolve scheduling conflicts, and provide proactive updates. * Post-Sales Project Management: * Oversee and manage post-sales projects, ensuring the smooth transition from sales to delivery, installation, and setup. * Manage project plans, track progress, and communicate regularly with customers and internal teams to ensure projects stay on track. * Monitor timeliness and resources to ensure that projects are completed on time, within scope, and within budget. * Coordinate with internal departments (e.g., IT, service, logistics) to ensure all aspects of the post-sale process are executed effectively. * Ensure the successful delivery and installation of equipment, keeping customers informed and satisfied throughout the process. * Office & Facility Management: * Answer incoming calls and greet visitors, ensuring a professional and welcoming office environment. * Oversee the day-to-day operations of the office, including office organization, supply ordering, and facility maintenance. * Maintain inventory of office supplies and equipment, ensuring the office is fully stocked and operational. * Ensure all office equipment is functioning correctly and coordinate any necessary repairs or maintenance. * Assist with scheduling meetings and managing the office calendar. * Administrative Support: * Provide general administrative support to the Sales, IT, and service teams, including document preparation, filing, and organizing correspondence. * Maintain and update customer records, ensuring accuracy in post-sales documentation and service requests. * Assist with any administrative tasks related to the fulfillment and tracking of orders or service requests. * Act as the primary point of contact for office-related inquiries and troubleshoot technical issues as needed. * Provide administrative support to the team, including document preparation, filing, managing correspondence, and maintaining confidential records. * Collaboration with Internal Teams: * Work closely with Sales, IT, and service teams to ensure alignment and smooth execution of post-sales processes. * Collaborate with other departments and branches to ensure that customer needs are met, and company objectives are achieved. Qualifications Required: * Proven experience in post-sales support, customer service of office management. * Strong organizational and multitasking abilities with a focus on scheduling, delivery coordination, and customer satisfaction. * Excellent communication and interpersonal skills, with the ability to work effectively with both customers, and internal teams. * Technically savvy, with proficiency in office software (e.g. Microsoft Office Suite). * Ability to handle sensitive information and maintain confidentiality. * Strong problem-solving skills and proactive attitude. * Detail-oriented with the ability to manage multiple projects and schedules simultaneously. * HS Diploma of equivalent. Qualifications Preferred: * Previous experience in a logistics, project management, customer service, or service delivery. * Familiarity with project management systems and inventory management tools. * A degree in Business Administration, Operations Management or a related field. Physical Requirements: * Ability to sit or stand for extended period during the workday, with periodic breaks. * Ability to lift 25lbs. for handling office supplies, inventory or other materials. * Frequent use of computer, phone and office equipment, requiring manual dexterity. * Ability to perform occasional walking, bending, and reaching for office materials. Benefits: * 401(k) plan * Health, dental, and vision insurance * Life insurance * Paid time off * Vacation time off * Other benefits as outlined in the company's package. CDS Office Technologies is an Equal Opportunity Employer: We are committed to providing equal opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.