Now Hiring - Rice Lumber - Inside Sales Representative in Shelburne, VT

Full description of the position

About Us: Rice Lumber Company, located in Shelburne, VT, is a reputable and long- standing provider of high-quality lumber and building materials. With a rich history spanning several decades, Rice Lumber has established itself as a trusted and reliable source for all building needs in the region. We pride ourselves on our unwavering commitment to quality, customer satisfaction, and friendly yet professional service. Beyond our diverse and extensive product offerings, Rice Lumber Company is deeply ingrained in the local community. We actively support local initiatives, participate in charitable events, and prioritize community engagement. Whether you are embarking on a large-scale construction project or a small home improvement endeavor, Rice Lumber Company is a dependable and customer-focused resource. Position: Inside Sales Associate We are currently seeking a dedicated and dependable Inside Sales Associate to support our growing operations. If you have building material knowledge, strong social skills, and the confidence to serve as the frontline representative of the company, we'd like to hear from you. Qualifications: To excel in this role, you should possess the following qualifications: * Construction/building material knowledge and/or experience (preferred) * Prior sales or customer service experience (preferred) * Excellent communication skills with a strong sense of customer service * Positive attitude and a team player * Time management skills * Strong organizational skills; detail-oriented and accurate * Ability to anticipate, analyze, and proactively solve problems * Ability to prioritize tasks to meet varied and conflicting organizational demands * Demonstrated ability to increase sales and improve profitability Responsibilities: As an Inside Sales Associate at Rice Lumber Company, you will play a crucial role in supporting our customers through their purchasing experience in the hardware store. Your responsibilities will include: * Assisting with new and existing customer sales and providing product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone. * Providing customer support in the hardware store by assisting customers with finding products and answering incoming phone calls. * Supporting sales in the Design Center showroom. * Seeking opportunities to improve product knowledge. * Gathering information and needs from customers, producing quotes, and tracking down special order products or non-stock items. * Performing physical tasks, including standing and walking for extended periods, bending, and occasionally lifting up to 80 pounds. * Developing customer relationships and determining customer needs. * Accurately entering customer orders (cash or charge) in the Point of Sale system, linking to purchasing for special orders. * Processing sales transactions accurately, in compliance with policies for pricing, discounts, payment, and credit memo terms. * Assisting with stock receiving, merchandising, and inventory cycle counts. * Collaborating with vendors, sales staff, operations team, and Rice Lumber leadership. * Responding to customer inquiries regarding product selection, order placement, pricing, complaints, and delivery or installation scheduling. * Initiating telephone calls to customers to generate sales. * Obtaining orders from customers and sales representatives; entering work orders, credit returns, return authorizations, pick tickets, and service requests; filing paperwork accordingly. * Coordinating the purchase and delivery of special products; obtaining information on pricing, specifications, uses, and availability; handling special orders and advanced pricing; assisting with pricing and special price lists. * Managing schedules for projects by coordinating with outside sales, jobsites, and assigned customers. * Resolving jobsite issues and customer problems. * Complying with the company's attendance policy by maintaining regular and predictable attendance. Benefits: At Rice Lumber Company, we value our employees and strive to create a positive work environment. We offer the following benefits: * Full benefits including Medical, Dental, and Vision insurance with the ability to opt into life, accident, and disability insurance * 401K Retirement plan with employer match * Employee Discount * Paid Time Off * Competitive pay based on experience Application Process: If you are ready to join our team, please submit your resume and a brief cover letter outlining your qualifications and why you are interested in the position. You can apply directly through Indeed or email your application to [please apply online]. We will review applications and contact qualified candidates for interviews. Job Type: Full-time Pay: From $52,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee discount * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Supplemental Pay: * Yearly bonus Ability to Commute: * Shelburne, VT 05482 (Required) Ability to Relocate: * Shelburne, VT 05482: Relocate before starting work (Preferred) Work Location: In person