Now Hiring - Advertising Checking Bureau - Professional Services Account Specialist - Incentives in Tempe, AZ

Full description of the position

Job Overview: Our Account Specialist team members are responsible for providing outstanding customer service to clients and customers by assisting the supervisor in executing, delegating and following up on work assignments. Account Specialists monitor work assignments delegated to customer service team members to ensure compliance with client program specifications and ACB policies and procedures. NOTE:Hybrid Remote option available after 90 days of successful performance of duties. DUTIES: * Serve as the client contact for assigned account. * Assist the supervisor in ensuring that claim processing complies with client policies, program guidelines and turnaround times. * Research and resolve client inquires and communications to ensure clients receive timely, efficient and accurate service. * Review fund transactions and new dealer installations; ensure that the client database is maintained and updated as needed. * Maintain client program information, specification sheets and account binders to ensure that current information is accessible to all team members. * Provide suggestions to improve area operations, efficiency and service. QUALIFICATIONS: * High School Diploma or equivalent certificate. * Intermediate PC knowledge, including Microsoft Office products: Outlook, Word and Excel. * A minimum of 2 year's of customer service experience or clerical production environment is preferred. * Strong organizational and time management skills are needed to manage multiple tasks/priorities. * Strong communication skills. Job Type: Full-time Pay: $17.00 per hour Expected hours: 37.5 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Work Location: Hybrid remote in Tempe, AZ 85282