Now Hiring - Alliance InfoSystems, LLC - Account Manager in Baltimore, MD

Full description of the position

Description: HYBRID OPPORTUNITY Alliance InfoSystems, LLC, a MSP, headquartered in Hunt Valley, MD has an opportunity for an Account Manager(customer service - non sales)** to join its team in Hunt Valley. Responsibilities (Summary): * Maintains consistent communication with assigned clients and facilitates timely service delivery. * Educates clients/customers on AIS core value services. * Ensures smooth onboarding process for clients. * Identifies/presents opportunities to align client technology to AIS' core stack configuration. * Creates/tracks/manages opportunities through client lifecycle with relevant data included in AIS data systems. * Schedules/presents quarterly/annual business reviews. * Participates in various individual/group projects. * Proposal creation and proposal review with clients. * Maintains routine check-ins with clients to ensure all topics/concerns addressed as well as looking for ways to improve clients' experience. * Routine reviews of service delivery with clients. Requirements: Successful candidate will have the following: * Bachelor's degree or equivalent preferred * 5 years customer service experienced preferred * 3 years technical experience relevant to position requirements * Exhibited proficiency in all Microsoft office programs * Excellent written and verbal communication skills * Exhibited strong attention to detail * Proactive in coordinating with internal resources to see assigned tasks/projects through to completion * Demonstrated strong customer service skills * Prior team lead experience preferred * Valid driver's license and reliable transportation What we offer: * Competitive wages to include bonus eligibility * Hybrid work environment * Team oriented environment * Benefits: PTO, Floating Holiday, Holiday Pay, 401k with annual safe harbor match, health, dental, vision, pet insurance options, flexible spending accounts, * Tuition reimbursement * FML eligibility * Parental leave in accordance to Maryland Parental Leave Act * Sick & Safe Leave in accordance to Maryland Sick & Safe Leave Act