Now Hiring - Harley-Davidson, Inc. - Internet Fit Specialist in Gladstone, OR

Full description of the position

Job Title: Internet Fit Specialist Department : Internet Sales/CSC Supervisor: Internet Sales Manager Summary Description The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments. Duties and Responsibilities * Handle incoming phone/internet leads and setting appointments. * Handle live website chat sessions. * Follow up with internet and incoming phone calls. * Greet customers immediately, in a courteous and friendly manner. * Handle telephone transactions with an upbeat and friendly tone. * Answer all customer questions or make a commitment to get the answer in a timely manner. * Perform other related duties as assigned or requested. Benefits: * Employee Discounts * Paid Training * 401K with Company match * Medical, Dental, and Vision Insurance * Voluntary Term Life, Short and Long-Term Disability * Accident, Critical Illness and Cancer Insurance * Flexible Spending Account access * Legal Shield and Identity Theft Shield Supervisory Responsibilities * None Qualifications & Job Requirements * Excellent listening and communication skills. * Strong time management skills. * Great problem-solving. * Capable of making smart decisions in a fast-paced work environment. * Strong work ethic and motivated by results and self-improvement. * A performance mindset. * Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. * Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet. * Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus. * Ability to learn customer management relationship software (Eleads). * Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn. * Ability to handle confidential information responsibility required. * Ability to work a flexible schedule including evenings and weekends. * High school diploma preferred. Physical Demands * Requires the use of both hands. * Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material. * Requires standing and/or walking for extended periods of time. Working Conditions * The noise level in the work environment is usually loud. * Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. * Occasionally exposed to exhaust fumes or other airborne particles.