Now Hiring - Greenlink HCM - HCM Account Specialist in Gilbert, AZ

Full description of the position

Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is highly experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers. Our Mission Helping people reach their full potential by delivering exceptional employee experiences. Our Values G.S.D. (Get*Shit*Done) - with purpose. Own It - Be accountable. Produce accurate and comprehensive results. Collaborate - Be transparent. Create an environment where we work together towards a common vision. Embrace Change - Think outside of the box. Be willing to adapt and grow. We want to chat with you if you are looking to collaborate with a team of conscientious, creative, and supportive people, and be part of an incredible workplace culture. You*rpersonalattributes*: * You view the company's goals as your own goals * You have a client-first mindset * You are a self-starter * You are comfortable communicating what is working well and what is not Summary The HCM Account Specialist is accountable and responsible for providing quality service to our clients. This position contacts and assists clients in obtaining information for payroll processing and tax related issues; verifies totals, responds to/resolves client questions, problems and delivers quality customer service. Your du*ties will include: * Assists clients with the proper functioning and processing of payroll related things such as general ledger, time, garnishments, accrued time off policies, insurance, workers compensation and 401(k) deductions. Also assists clients with time clocks and reviews the downloaded information for completeness and accuracy; alerts the client to any discrepancies prior to processing * Makes client user changes as authorized by the client, i.e. new employee system access, reports on demand, changing bank account information, etc * Receives new clients when handed off from Implementation Specialist * Escalates complex tax issues to Tax Specialist * Responds to escalated payroll, benefit, or other ancillary functions from Customer Service Representatives * Provides training and guidance to Customer Service Representatives * Performs other duties or special projects as assigned Skills and Experience: * Microsoft Suite (Outlook, Teams, Word, Excel, etc) * Salesforce * iSolved Payroll Platform * RingCentral Education/Experience*: * High School Diploma * Previous experience in a customer service center * Strong customer service skills, with a pro-active approach * Knowledge of general payroll principles, including payroll processing * iSolved experience a plus * Strong analytical and problem-solving skills * Excellent verbal and writing communication skills * Able to work in a fast-paced environment * Strong team player - able to jump in where needed * Open to change, and adherence to established processes * Prefer a candidate in the Phoenix/Gilbert/Mesa area * Hybrid work offered after completion of training, required to be in the office during the first 90 days of training Benefits*: * 401 (k) * 401 (k) match * Health, dental and vision * FSA * HSA * Legal Shield * ID Shield * Flexible PTO * ZayZoon - Earned pay on demand We embrace*diversity Greenlink Human Capital Management recognizes that a diverse team is an integral and welcome part of a successful and ethical business. We hire talent regardless of their race, color, religion, age, national origin, gender, gender identity or expression, sexual orientation, disability, pregnancy, marital status, or age. We foster the same inclusion both within our company and our stakeholders and partners. If you* _have a growth mindset,__aren't_ _afraid to_ challenge the status quo* _,__and_ _possess_* an entrepreneurial spirit* _,__please_ _submit_* your resume _._*