Now Hiring - Pest-X Exterminating, Inc. - Sales & Retention Specialist in Walkertown, NC

Full description of the position

About Us: Pest-X Exterminating, a locally-owned pest control company with over 35 years of experience, is dedicated to delivering exceptional service and innovative pest management solutions. We are committed to providing top-notch customer experiences while fostering a supportive and rewarding work environment for our team. * Position Overview: The Sales & Retention Specialist will play a dual role, combining sales expertise with customer retention strategies. This position is responsible for converting incoming leads into sales opportunities, while proactively saving customers who express a desire to cancel services. The ideal candidate is a strong communicator who can balance sales acumen, problem-solving skills, and exceptional customer care to drive revenue growth and customer loyalty. * Key Responsibilities: * Customer Retention Duties: * Field incoming cancellation inquiries via phone or follow up on the cancel callback list to retain customers. * De-escalate customer issues through active listening, creative problem-solving, and service recovery strategies. * Investigate underlying cancellation reasons and propose solutions to address customer concerns and prevent churn. * Utilize approved resolution pathways, pricing programs, and service knowledge to retain customers effectively. * Rebuild and strengthen customer relationships, reinforcing trust and satisfaction in Pest-X's services. * Document all interactions, save attempts, and outcomes accurately in company systems. Inbound Sales Duties: * Respond to inbound sales calls, webform inquiries, and web chats to provide tailored solutions for new customers. * Drive lead conversion by leveraging call scripts to sell Pest-X's range of services. * Oversee lead management processes, ensuring timely follow-up and documentation in the CRM system. * Implement remarketing strategies to upsell or cross-sell services to existing customers. * Collaborate with leadership to improve sales scripts and identify new opportunities for growth. Cross-Functional Responsibilities: * Respond professionally to online reviews and engage with customers on digital platforms to enhance reputation. * Assist with filling branch office duties, including handling calls during peak times or staff shortages. * Collaborate with other departments (Customer Service, Operations, Field) to resolve complex issues. * Participate in ongoing training and development to stay informed about company services, sales techniques, and customer retention strategies. Qualifications and Skills: * High School Diploma or GED required. * 2+ years of experience in sales, customer service, or retention roles (pest control industry is a plus). * Strong problem-solving abilities with a customer-first mindset. * Excellent verbal and written communication skills with the ability to adapt to various customer interactions. * Proven ability to handle objections, de-escalate conflicts, and close sales. * Detail-oriented with strong time management and organizational skills. * Ability to work autonomously, demonstrate resilience, and maintain a sense of urgency when addressing customer concerns. * Familiarity with CRM systems and lead management tools (PestPac experience is a plus). * Must be able to work 40+ hours per week, including occasional Saturdays as needed. * Valid driver's license and ability to pass a background check. Compensation & Benefits: * Competitive base salary ($40,000) with performance-based commission, bonuses, and incentives. * 401K program with company match. * Elective dental, short- and long-term disability, and accident insurance. * 7 Paid Time Off (PTO) days and 9 paid holidays. Additional PTO is granted based on years of employment, with accrual increasing with tenure. * Opportunities for advancement and ongoing professional development. * Supportive, collaborative work environment with the opportunity to make a direct impact on business growth. Why Join Pest-X Exterminating? At Pest-X, you'll be part of a trusted, customer-focused company with a strong reputation for excellence. If you are a motivated professional who thrives in a fast-paced environment and enjoys solving challenges while helping customers, we'd love to have you on our team!