Now Hiring - Betallic, LLC - Sales Support Associate in Saint Louis, MO

Full description of the position

Company Overview: Betallic L.L.C., founded in 1983, is a family-owned company and a global leader in the manufacturing of balloons, renowned for innovation and quality. With a commitment to excellence, we have established ourselves as one of the world's foremost balloon manufacturers. Dedicated to pushing the boundaries of creativity and design in the balloon industry, Betallic L.L.C. takes pride in producing high-quality balloons that add joy and excitement to celebrations worldwide. Our legacy, built on innovation and customer satisfaction, continues to set the standard for superiority in the world of balloons. As the exclusive U.S. distributor of the highest quality latex balloons in the world (Sempertex), Betallic L.L.C. is also proud of its cutting-edge foil balloons, which exists for a life's most special moments whether welcoming a newborn or celebrating a family holiday, bringing joy everywhere and every day. Job Description: Our top-notch Sales Support Associates (SSA) are enthusiastic about assisting customers. They possess patience, empathy, and exceptional communication skills. They enjoy engaging in conversations and recognize the importance of effective communication. Our Sales Support Associates are skilled at understanding and connecting with our customers to ensure they receive the assistance they require. They recognize the importance of their customer base and their feedback. Additionally, our Sales Support Associates excel at problem-solving, confidently troubleshooting and investigating to address customer concerns effectively. The goal is to uphold outstanding service levels, handle customer inquiries promptly, and uphold high levels of customer satisfaction. Responsibilities: * Deliver exceptional customer satisfaction through attentive listening and meeting the customer's needs and preferences * Provide detailed information regarding products and services that reflect those needs * Interact with clients regarding inquiries and/or purchases daily, ensuring precision and professionalism in all communications * Address customer concerns with a high degree of professionalism and courtesy * Ensure timely and proper follow up on customer requests * Posses a comprehensive knowledge of our products and websites to ensure the delivery of a smooth and seamless customer service experience * Collaborate with other departments to ensure customer satisfaction * Support our Sales team with customer analysis and meeting readiness * Execute projects as directed by the VP of Sales and Account Managers * Assist with organizing customer mailings and promotional materials Qualifications: * Strong interpersonal and customer service skills to ensure positive interactions with customers * Analytical and problem solving skills to diagnose problems and recommend effective solutions * Exceptional organizational and multitasking skills to work on multiple projects at one time * Active listening and communication skills to handle all customer inquiries * Time management skills to respond to customer emails, calls and web chat messages promptly * Teamwork skills to collaborate with representatives and coworkers in other departments * Technical skills to use phone and customer records management, word processing, database, email and chat software programs Requirements: * Excellent attention to detail * High level experience with google workspace * Experience with Monday.com is a plus * College degree and or previous Sales Support experience preferred but not required What we offer: * Competitive Salary * Medical, Dental & Vision Coverage * Voluntary Life Insurance * Matching 401K Retirement Plan * Company paid LTD, AD&D and Basic Life * Paid Time Off * Paid holidays Betallic L.L.C. values diversity and is dedicated to fostering an inclusive workplace environment for all employees, affirming our commitment as an equal opportunity employer. We do not discriminate on the basis of race, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Job Type: Full-time Pay: $19.25 - $20.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person