Now Hiring - Alta Climbing and Fitness - Professional Services Membership Sales Specialist in Gilbert, AZ

Full description of the position

Description: Job Title: Membership Sales Specialist (MSSP) Reports to: General Manager Location: Alta Climbing - Gilbert Job Type: Part-Time (Full-time based on availability) Hours: 15-35 hours per week* Must have Weekend and Evening Availability (4-9pm Weekdays, 10am-4pm Weekends) About ALTA Climbing: Alta Climbing is Gilbert's premier indoor climbing gym, dedicated to fostering a vibrant and supportive community built on a foundation of passion for climbing and an active, happy lifestyle. We live by our core values: Attitude is Altitude, Live by Example - Integrity, Together We Climb Higher, and Active Happy Lifestyle - Community. We are committed to providing a safe, clean, and welcoming environment for all our members and guests. About the Role: As a Membership Sales Specialist at Alta Climbing, you will be an enthusiastic and knowledgeable ambassador for our gym. You will be responsible for driving membership sales, providing engaging tours to prospective members, building strong member relationships, and promoting our retail offerings. Your passion for climbing and exceptional customer service skills will be key to creating a positive and welcoming environment that encourages individuals to join and thrive within the Alta community. What You 'll Do: * Ensure all prospective members understand the safety guidelines and benefits of climbing in a controlled environment. * Accurately communicate membership terms and conditions. * Create an engaging and exciting experience during tours, showcasing the fun and rewarding aspects of climbing. * Enthusiastically share your passion for climbing with potential members, fostering a playful atmosphere. * Maintain a professional appearance and represent Alta Climbing with pride. * Effectively communicate the value proposition of Alta memberships and services, maintaining a high standard of conduct. * Handle sales transactions accurately and efficiently. * Follow up with leads in a timely and professional manner. * Identify opportunities to promote memberships and retail products, taking initiative. * Anticipate the needs of prospective and current members and provide relevant information proactively. * Stay up-to-date on gym programs, events, and retail inventory. * Build genuine connections with prospective and current members. * Provide exceptional customer service and address member inquiries and concerns effectively, demonstrating a personable approach. * Foster strong member relationships to encourage retention and engagement. * Develop a strong understanding of our retail products to assist members with their purchases. Who You Are: * A ttitude - Maintain a positive one * L ive by example - always show integrity; keep yourself and others accountable; * T ogether we can climb higher - Lift those around you; * A ctive healthy and happy lifestyle; Requirements: Qualifications: * Proven sales experience with a track record of achieving targets. * Excellent communication, presentation, and interpersonal skills. * Strong product knowledge and the ability to articulate benefits effectively. * A positive and enthusiastic attitude with a passion for climbing or an active lifestyle. * Ability to build rapport and establish trust with individuals. * Strong organizational and time management skills. * Experience with point-of-sale (POS) systems is a plus. * Must be reliable and punctual. * Availability to work flexible hours, including evenings and weekends, may be required. Benefits: * Competitive salary: Starting at $18-$21/hr (Based on Industry Experience) + Monthly Commission * Complimentary Gym Membership for Staff * Discounts on Retail Gear * Dynamic and passionate work environment: Be part of a team that shares your love for climbing and is dedicated to creating an exceptional experience for everyone. * Growth opportunities: Advance your career with ongoing training and development programs. * Accrued PTO (Full-Time Staff) * Medical/Dental/Vision Benefit Options (Full-Time Staff) Employee Conduct: Alta employees are responsible for following rules of conduct based on honesty, good taste, fair play, courtesy, safety, and professionalism when interacting with co-workers, customers, and vendors. This is a "safety sensitive" position and requires the employee to be drug free. Pre-employment drug tests will be performed for all employees. Violations will result in non-compensated suspension or dismissal. If you are passionate about climbing, enjoy interacting with people, and are committed to providing exceptional customer service, we encourage you to apply!