Now Hiring - Greater Kentucky Credit Union - Insurance Customer Service Representative in Lexington, KY

Full description of the position

Job Description Join Greater Lexington Insurance Agency, Inc., a dynamic and community-focused insurance provider in Lexington, Kentucky, as an Insurance Customer Service Representative. As a key member of our team, you will serve as the primary point of contact for our valued clients, assisting them with their insurance needs and inquiries. Your role is crucial in fostering strong, trustworthy relationships with our clientele, ensuring they receive the best possible service and support. In this inviting and customer-centric environment, you will have the opportunity to enhance your skills, enjoy a collaborative team atmosphere, and contribute to a company that values integrity, reliability, and customer satisfaction. Step into a role that allows you to thrive while playing a vital role within the Lexington community. Your journey towards a fulfilling career with Greater Lexington Insurance Agency begins here. Embrace the opportunity to make a positive impact today! This is an in office position ONLY * Base salary is $30,000 to $50,000 depending on experience Salary: $30000.00 - $50000.00 per year * Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Life Insurance Career Growth Opportunities Retirement Plan Health Insurance Paid Continuing Education Paid Holidays Free Coffee Mon-Fri Schedule Hands on Training Advancement Opportunities Weekly team meeting Licensing assistance Home/work life balance * Responsibilities* * Assist policyholders: Provide accurate, prompt, and courteous service to clients regarding their insurance policies. * Update records: Maintain up-to-date and accurate client information in our systems. * Claim Assistance: Guide and support clients through the claims process to ensure a smooth experience. * Inquiry Handling: Address incoming inquiries and concerns related to policies, claims, and billing efficiently. * Policy Changes: Process policy renewals, endorsements, and cancellations in a timely manner. * Product Knowledge: Stay informed about the company's insurance products and services to provide accurate information to clients. Requirements * A Kentucky Insurance License is advantageous but not mandatory. * Computer Skills: Proficiency in using customer relationship management software and Microsoft Office Suite. * Experience: Previous experience in customer service is desired, preferably within the insurance industry. * Communication Skills: Excellent verbal and written communication skills are essential to effectively engage with clients and colleagues. * Problem-Solving: Strong ability to handle challenging situations and provide appropriate solutions to client needs. * Customer-Focused: Keen attention to detail and a commitment to delivering exceptional service to clients. * Teamwork: Capability to work collaboratively with team members to achieve overarching company goals