Now Hiring - TETRAMEM INC - Application Engineer in Fremont, CA

Full description of the position

Responsibilities: * Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs * Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality * Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction * Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively * Act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions * Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends * Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential. * Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions. * Fosters Long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance * Offer guidance to customers on optimizing the performance of their applications through our solutions * Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction. * Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development Requirements: * MS with 5+ years of experience or PhD in Computer Science or Computer Engineering * Design experience and development of programmed applications * Proficient in programming languages, software development frameworks and tools * Strong analytical and problem-solving skills to identify and address software issues and optimize code * Ability to work in a startup environment and work both independently and as a team * Ability to provide technical leadership to other members of the engineering team * Sales and marketing experience preferred Experience in one or more of the following areas considered a strong plus: * Hands-on production experience with key memory blocks such as sense amplifier, charge pump, read/write assist circuit, PVT tracker, power gating etc * Familiar with memory controller or memory interface * Experience with emerging non-volatile memory