Now Hiring - Salzman Group Inc - Espresso and Coffee Sales Expert in Rochester, NY

Full description of the position

Espresso Machine Sales Specialist The Espresso Machine Sales Specialist at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences. Key Responsibilities: Customer Consultation * Engage with customers via phone, email, chat, and one-on-one video calls * Ask thoughtful questions to understand customer needs, preferences, and experience level * Recommend the best espresso machines, grinders, and accessories to match their goals and lifestyle * Showing off equipment in short live video calls so customers can see how it works * Provide support through the entire decision-making process--from research to post-purchase confidence * Guide customers through functionality and brewing techniques in an engaging, helpful way Develop Deep Product Knowledge * Become a go-to expert in espresso machines, grinders, coffee makers, and brewing accessories * Stay up to date with the latest coffee industry trends and products through regular training Qualifications: * Strong passion for coffee and a desire to become an expert in the field * Strong communication skills--empathetic, clear, and confident across phone, chat, email, and video * Previous experience in sales and/or customer service preferred * Problem-solving mindset and attention to detail * Self-starter with a positive attitude and the ability to manage multiple conversations at once * Strong problem-solving skills and attention to detail * Self-motivated with a positive attitude and a strong work ethic Why You'll Love Working at Whole Latte Love: Compensation & Benefits * Health and dental insurance: access to competitive health and dental insurance plans to ensure your well-being * 401(k) with company contributions * Generous paid time off including vacation, sick time, and holidays Workplace Perks * Fun, friendly team culture: Join a passionate group of coffee enthusiasts who support one another and enjoy coming to work * Fully-stocked kitchen: enjoy a fully stocked kitchen with unlimited coffee, cappuccinos, and lattes * Convenient dining options: take advantage of a company-sponsored monthly DoorDash pass for your convenience * Access to premium coffee equipment: gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Professional development assistance Compensation Package: * Monthly bonus Schedule: * 8 hour shift * Evenings as needed * No nights * Rotating weekends Experience: * Coffee: 1 year (Preferred) Ability to Commute: * Rochester, NY 14623 (Required) Work Location: In person