Now Hiring - Bayerische Motoren Werke AG - BDC Representative in Honolulu, HI

Full description of the position

* Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment. * Log all customer comments into Dealership Management System * Confirm scheduled appointments with future customers. * Post scheduled appointments in tracking software. * Re-schedule "no-show" customer appointments. * Follow-up with service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed. * Maintain and update customer changes in database. * Contact current customer base on current marketing incentives. * Respond to customer website request (internet inquiries). * Contact internet clients via e-mail and phone to schedule a sales or service appointment. * Notify necessary departments to inform of appointments set. * Forward any customer concerns to the correct department Manager and follow-up. * Maintains CSI at or above Company standards * Maintains an organized, clean and safe work area * Participates in required training * Follows Safeguards rules and regulations.