Now Hiring - Navi’s Catering Kitchen, LLC - Catering Sales Manager in Lynnwood, WA

Full description of the position

The NCK Mission Our mission is to build meaningful connections within our community by embracing collaboration, creativity, and continuous growth. Through a commitment to excellence and a deep passion for food and hospitality, we aim to enrich lives, inspire positive change, and deliver exceptional experiences that exceed expectations. Our Values * Integrity: We uphold honesty and strong moral principles in all that we do, maintaining a sense of wholeness and unity in our actions, decisions, and relationships. * Growth: We embrace feedback and market trends to drive continuous improvement, ensuring long-term cost-effectiveness and sustained success. * Collaboration: Collaboration creates synergy, allowing us to achieve more as a team than we ever could alone. By working together, we amplify our impact and deliver exceptional results. * Innovation: We constantly strive to improve our products, services, and processes. By embracing new ideas and fresh approaches, we push boundaries and deliver exceptional experiences. * Passion:P assion fuels our drive to achieve goals, make a difference, and bring meaning to our work. It inspires us to serve with heart, find fulfillment, and create lasting impact in everything we do. * Community: We believe in the power of food to bring people together, fostering connections through love, care, and generosity. By engaging with our community, providing for those in need, and donating our time and resources, we create a culture of support and togetherness. CATERING SALES MANAGER POSITION SUMMARY: Client-facing position. As a key member of the Catering Team, the Sales and Events Manager works to book and coordinate all event details. Works to increase revenue on booked catering events. Prospects new business and owns those events. Works to meet or exceed event profitability goals. Assists in managing the inquiry pipeline, putting together BEOs and contracts. Works closely with colleagues on the sales team, culinary, operations and event lead to ensure the smooth transition of event information. Meets all expectations for delivering superior client experience. Monthly Sales Goals: * Commission Calculation: 3% of Base Salary, per month. * At the end of each month, the Sales Manager's forecasted sales goal will be evaluated against the actual sales goal. If the Sales Manager meets or exceeds the monthly sales forecast, the sales manager will receive a commission of 3% of their salary for that month. ESSENTIAL FUNCTIONS: Sales Responsibilities : +Works as part of a cohesive team. Co-manages the inquiry queue, responds to clients in a timely manner (1 business day) and responds to client RFPs with information and contracts. +Follows up with prospects, adjusting and amending quotes as needed to ensure events are meeting company standards as well as client needs. +Secures signed contracts and deposit payments for all events. +Prospects and secures sales with local businesses and increases revenues through sales prospecting. Event Coordination Responsibilities: +Creates the BEO document for each event, providing excellent and complete event production and coordination including but not limited to: ordering and coordinating rentals, building realistic timelines and floorplans for each facet of the event, conducting tastings and logistics meetings, and other documents as needed for each event. +Build BEOs in-line with company standards to ensure all information and needs are visible to each team member to ensure consistent, high quality and complete BEO documents, logistics meetings, open house events and private tastings. +Provides timely, polished, and courteous responses to clients via email, video conference and phone. +Nurtures client relationships, builds rapport and relationships with clients, vendors, planners and venue contacts. +Develops and maintains open lines of communication with entire team; shares and receives feedback with respect. +Works to enhance every event, regardless of size or scope, makes all clients feel important. +Works with operations to ensure smooth and timely transitions of events, communicates with leads prior to events to explain details and empower leadership. +Contributes to the creation and maintenance of in-house procedures and processes to streamline and enhance the sales experience for the client and the sales team effectively passing along essential information in a clear, accurate and timely manner. +Attends events as necessary. Expectation of a minimum of 1 event a month or as dictated by the events themselves. +Manages and oversees events from the point of sale through the BEO meeting and handoff to Operations and Culinary. +Orders rentals, builds floorplans, liquor pulls, creates timelines as needed. +Plans and oversees menu tastings for clients, runs and guides logistics meetings with clients and planners, feels ownership and responsibility for the success of our events +Works with team to execute open house events. +Attends external networking meetings and seeks other opportunities for trend research and catering sales education and information. +Conducts venue walkthroughs with clients as needed. +Attends company-mandated training and workshops. Administration: +Prints updated BEOs for the kitchen weekly. +Prints and builds events binder as needed, ensuring proper signage, BEOs floorplans, alcohol sheets and rental sheets as well as any additional documentation is included to ensure smooth events. +Meets with events lead prior to events to ensure smooth communication and expectations for events are aligned. +Closes out events in timely and correct manner, including billing, bar reconciliation, and follow-up with client for post-event feedback. +Collaborate with sales and events team to ensure weekly administrative and financial duties are accomplished. +Uses Tripleseat, Teams, 7shifts, and Outlook as tools to support effective communication amongst staff members. +Monitors event payments and tracks outstanding amounts. +Keeps both the client and company accounting department apprised as to when payments are made and processed. +Self-managed transportation for travel throughout the Greater Seattle area is required. +Collaboration with General Manager, Sales & Events Team, Culinary Team and Operations Team. +Ability to read BEO/Floor Plans and confidently fill any FOH role during an event +Other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function more than satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL PHYSICAL REQUIREMENTS: The physical requirements listed are representative of those that must be met by an employee to successfully perform the essential functions and key responsibilities of this position. Work conditions in certain areas of the business can be hot, cold, wet, slippery and/or noisy. Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10lbs of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with colleagues, clients and other individuals in person and electronically. Availability required for extended and various work hours, including nights and weekends. REQUIRED COMPETENCIES: +Loves Events! +Sense of ownership; loves to see things through +Strong written and verbal communication skills, ability to effectively communicate across various audiences. +Superb communication and listening skills with the ability to communicate in English, both verbally and in writing. +In-depth event experience, food, wine & spirits, and food service knowledge a plus Passion for hospitality. +Highly detail oriented; enjoys being busy and takes initiative +Highly developed sense of ownership, responsibility, and commitment to quality. +Self-motivated; proven ability to manage multiple tasks, shifting deadlines, and projects at once. +An investigative mind, strong business acumen, and problem-solving skills with the ability to anticipate issues and think through solutions. +Ability to be flexible and adapt to changing priorities. +Strong self- management skills: ability to plan and organize, to handle high volume workload with multiple competing priorities and to use time efficiently. +Works well independently and with others. +Ability to function in a self-directed work environment with minimal oversight. +Strong analytical skills and detail oriented with the ability to summarize, draw conclusions with data and intelligence and solve problems. +Maintain the highest standards of confidentiality and professionalism. +Proficient in: Microsoft Office including Outlook, Word, Excel and Teams. Experience with Triple Seat and Canva preferred. MINIMUM QUALIFICATIONS: +Bachelor s degree in hotel, food and beverage, hospitality management, or 5 years progressive related industry experience. +3 plus years' experience in catering, private dining, or hotel food and beverage leadership role. +A collaborative, cross-departmental, team player. +Knowledge of food safety standards, procedures, and protocol. +Must obtain WA State Food Handlers and Alcohol Service Certifications within 14 days of employment. +Valid Driver s License and ability to pass Motor Vehicle Check to drive Catering fleet. +Ability to communicate in a second language, preferably Spanish, highly preferred but not required. Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Benefits: * Employee discount * Flexible schedule * Paid training Compensation Package: * Commission pay Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Ability to Commute: * Lynnwood, WA 98036 (Required) Ability to Relocate: * Lynnwood, WA 98036: Relocate before starting work (Required) Work Location: In person