Now Hiring - Nooks - Customer Accounts Manager in Colorado Springs, CO

Full description of the position

ABOUT NOOKS Nooks is pioneering Classified Infrastructure-as-a-Service (CIaaS) to provide government and industry partners with the fastest, most efficient access to classified infrastructure. We are building a nationwide network of accredited classified spaces and systems, ensuring that the best technologies equip our nation's warfighters. At Nooks, we value innovation, collaboration, and a service-first mindset. ABOUT THE ROLE The Customer Accounts Manager supports and manages key aspects of the sales process and customer relationship lifecycle, working closely with senior team members to ensure a positive consistent customer experience. This role acts as a trusted partner to our customers, ensuring their needs are met with responsiveness and empathy. KEY RESPONSIBILITIES: * Maintain clear, up-to-date sales and customer communication activity in Hubspot, ensuring data accuracy and cleanliness. * Resolve customer issues with a solutions-oriented mindset, escalating when necessary and following up diligently. * Collaborate cross functionally with technical and customer experience teams to ensure a seamless client journey. * Serve as the primary point of customer contact during the post-sales and onboarding stage; coordinate all communications with a customer across Nooks' functional areas THE SKILLSET: * 2-3 years of experience in a customer success, account management, or sales support role. * Highly organized and detail-oriented, with the ability to manage multiple customer relationships and priorities simultaneously. * Collaborative and team-minded, with a willingness to share feedback and contribute to a culture of continuous improvement. * Comfortable adapting to new processes, tools, or priorities in a growing, evolving environment. ELIGIBILITY + CLEARANCE You must live in the U.S and be eligible to obtain a Secret security clearance.