Now Hiring - The Colwell Law Group, LLC - Sales Client Relations Manager in Pittsford, NY

Full description of the position

The Colwell Law Group, LLC is growing! We're a leading family law firm with approximately 20 attorneys and a powerhouse support team across multiple locations. We're looking for a people-first Client Relations Manager (CRM) who can help prospective new clients (PNCs) take the first confident step toward a better future--with us by their side. Benefits: * Industry leading compensation model including Salary plus quarterly bonuses * 401(k) retirement plan with a 4% matching contribution * Medical coverage with a national network and the firm pays for 80% of the Employee cost * Company paid $100,000 Life Insurance Policy * Dental, vision/Rx, pet, Aflac, and life insurance policy options * Paid time off 10 days of vacation, 7 days of personal, and 8 paid holidays * Collaborative management philosophy * Professional, respectful, and diverse work culture What You 'll Do As the CRM, your primary responsibility is to consult with prospective new clients after they 've been pre-qualified and scheduled by our intake team. During this conversation, you'll listen carefully, provide tailored service options, and guide them to retain our firm for legal services. Once they retain, you'll lead them through the onboarding process and schedule their strategy meeting with one of our skilled attorneys. * Conduct consultations with PNCs after they've been vetted and scheduled by the intake team * Understand their goals, concerns, and legal needs through thoughtful, empathetic conversation * Clearly explain how our firm can help and present service options based on their needs * Guide the PNC to retain our services by building trust and demonstrating value * After retention, walk the client through the onboarding process and schedule their strategy meeting with an attorney * Collaborate with the team and legal staff to ensure a seamless transition into active client status * Track conversion metrics, maintain detailed records, and continuously improve client experience What Makes This Role Unique Family law is personal. Our prospective clients are often experiencing one of the most difficult and emotional times in their lives--divorce, custody battles, or major transitions involving their children and families. As CRM, you must be on point in navigating these sensitive conversations. You need to bring empathy, clarity, and professionalism to every interaction, making clients feel safe, heard, and confident in their next steps. You Must Embody Our Core Values * Compassion is vital. No assholes. * It takes a village. We collaborate to win. * Strive for excellence. Always level up. * Grit in the face of adversity. We push through, together. * Be comfortable being uncomfortable. Growth lives here. * Lead with courage, integrity, and the goal in mind. * Give a sh*t. About the work, the people, and the mission. You 're a Great Fit If You... * Have extensive experience (minimum 3 -5 years) in sales, consulting, and/or client success roles * Have a proven track record of meeting or exceeding sales KPIs and conversion targets * Are an exceptional communicator--empathetic, confident, and solutions-oriented * Know how to guide people through emotionally charged decisions with grace and care * Are emotionally intelligent and steady under pressure * Thrive in a collaborative, high-performance environment * Believe our core values are more than just words--they're how you live and work Job Type: Full-time Pay: $50,000.00 - $68,586.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Parental leave * Professional development assistance * Referral program * Vision insurance Shift: * Day shift * Morning shift People with a criminal record are encouraged to apply Work Location: In person