Now Hiring - Cross Company - Counter Sales in Greensboro, NC

Full description of the position

HFG Counter Sales April 2025 Reports to Retail Sales Manager Job Summary We are seeking a motivated and customer-focused individual to support retail and phone customers through exceptional service and technical expertise. This role also includes responsibilities in inventory management, shipping and receiving, and the fabrication of hose and tube assemblies according to customer specifications and company standards. Key Responsibilities Customer Service & Sales * Deliver outstanding customer service to walk-in counter customers and provide backup support for incoming phone inquiries. * Address customer requests with prompt, accurate, and courteous responses. * Process customer orders in accordance with Cross Company performance metrics. * Provide technical support and product recommendations based on customer needs. * Help to maintain a safe, clean, and organized warehouse. * Negotiate pricing to secure business while maintaining healthy profit margins. * Enter sales orders and quotes using NetSuite software. Technical Assembly & Product Knowledge * Fabricate hose and tube assemblies to customer specifications in compliance with Parker and Cross Company quality standards. * Achieve and maintain necessary technical certifications (e.g., Parker PLI). * Read and interpret engineering drawings and dimensional specifications. * Demonstrate an understanding of key product features, advantages, and benefits. * Continuously expand product knowledge to become a trusted technical resource for customers and account managers. Inventory & Warehouse Operations * Perform shipping and receiving duties, including inventory control, cycle counts, and reconciliation. * Maintain a clean, safe, and organized workspace at all times. * Complete miscellaneous tasks and special projects as required. Communication & Team Support * Communicate significant customer or supplier concerns to the Retail Sales Manager. * Participate in assigned performance and development initiatives. * Complete miscellaneous tasks and special projects as required. Education & Experience * High school diploma or GED required. * One (1) year of experience in customer service, warehouse operations and equipment operation is preferred. Required Behavioral Competencies * Strong teamwork and collaboration skills * Customer-centric mindset * Excellent multi-tasking and time management abilities * Self-motivated with mechanical aptitude * Problem-solving and critical thinking capabilities * Professional judgment and composure under pressure * Strong communication, organization, and attention to detail * Ability to work independently with minimal supervision * Ability to consistently and reliably arrive on time and ready to work Required Functional Competencies * Proficiency in basic math, including fractions * Strong reading and comprehension skills * Basic computer proficiency; experience with NetSuite, Google Workspace, and warehouse management systems preferred * Understanding of warehouse operations and terminology Physical & Mental Requirements * Ability to lift and carry up to 50 lbs * Capable of working in a physically demanding environment * Able to maintain focus and productivity in a fast-paced setting