Now Hiring - Robinson Oil Corp. - Customer Service/Sales Support in Santa Clara, CA

Full description of the position

Description: THIS IS NOT A REMOTE POSITION We're hiring a Customer Service Representative to join our Commercial Fueling (CF) Team at our corporate headquarters in Santa Clara, CA. This is a fantastic opportunity to be part of a supportive, fast-paced team that values strong relationships, attention to detail, and excellent service. The shift is Monday - Friday, 8:00am-5:00pm (or 8:30-5:30). What a Customer Service Rep does * Serve as the main point of contact for CF customers, providing prompt, friendly support. * Troubleshoot issues related to fuel cards, accounts, and transactions. * Manage onboarding for new customers, setting up accounts, issuing cards, and sending welcome materials. * Build and maintain strong customer relationships to support long-term satisfaction. * Generate and analyze reports on gallons dispensed, account activity, and sales leads. * Monitor account activity to identify and investigate suspicious behavior or fraud risks. * Provide after-hours customer support on a rotating schedule (5-7 days per month). Requirements: Who you are * Enjoy collaborating with people and delivering exceptional customer service * Dependable, flexible, and initiative taking * Proficient with Microsoft Outlook, Excel, Word, and quick to learn new systems * Accurate typing and strong data entry skills, Sales Force experience a Plus * Clear written and verbal communication skills with a confident phone presence * Cheerful outlook and a strong willingness to learn and take initiative * Why Work With Us? * Great pay & benefits * Positive, team-driven work culture * Career growth potential * Make a meaningful impact every day Who we are Robinson Oil Corporation is a family-owned business with over 80 years of history, built on hard work, strong values, and a commitment to exceptional service. As we continue to grow, we're looking for dedicated individuals who want to grow with us and be part of something long-term. At Robinson Oil Corporation, we're more than just a Fueling Fleet Card provider--we're a trusted partner for businesses across the region. With decades of experience in the Commercial Fueling industry, we take pride in delivering reliable service, innovative solutions, and exceptional support to our customers. Our team is built on values of integrity, teamwork, and a commitment to excellence. We believe in creating a workplace where employees feel supported, empowered, and excited to come to work every day. This is a drug-free workplace, and pre-employment drug testing is required. Ready to join a team where your contributions matter? Apply today!