Now Hiring - Swickard Auto Group - Sales Manager in Edmonds, WA

Full description of the position

The Sales Manager is responsible for overseeing and directing all aspects of the automotive sales department. This role involves leading a team of sales representatives to achieve maximum profitability and customer satisfaction. Responsibilities: Sales Team Management: * Recruit, hire, train, and develop a high-performing sales team. * Motivate and inspire the team to achieve sales targets and exceed customer expectations. * Provide ongoing coaching, mentoring, and performance feedback. Sales Process Oversight: * Ensure adherence to the dealership's sales process and best practices. * Monitor and analyze sales performance data to identify areas for improvement. * Implement strategies to enhance sales effectiveness and efficiency. Customer Satisfaction: * Foster a customer-centric, hospitality-based culture within the sales department. * Resolve customer complaints and issues promptly and professionally. * Ensure that customers have a positive and memorable experience throughout the sales process. Inventory Management: * Collaborate with the purchasing department to maintain adequate inventory levels. * Manage vehicle turn rates and minimize stock obsolescence. Financial Performance: * Monitor and analyze the department's financial performance. * Develop and implement strategies to increase profitability. * Manage expenses within budget. Market Analysis: * Stay informed about market trends, competitor activities, and customer preferences. * Conduct market research to identify new opportunities and adjust sales strategies accordingly. Compliance: * Ensure compliance with all applicable laws, regulations, and dealership policies. * Maintain accurate records and documentation. Other duties as assigned. Qualifications: * Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. * Experience: 3+ years of experience as an Automotive Sales Manager or 5+ years in an F&I or Floor Manager role. * Strong leadership and interpersonal skills. * Excellent communication and negotiation abilities. * Proven track record of achieving sales targets and exceeding customer expectations. * Strong knowledge of the automotive industry and sales processes. * Proficiency in using CRM software and other relevant tools. * Ability to work under pressure and manage multiple tasks simultaneously. Physical Requirements * Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone. * Standing and Walking: There may be times when the sales manager needs to stand, walk around the dealership, or attend meetings. * Reaching and Bending: The manager may need to reach for files, supplies, or equipment. * Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment. Benefits of Working at Swickard: * Career Path -Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities. * Ongoing training and support * Opportunities for continued personal and professional growth. * We are an Equal Opportunity Employer and value diversity and inclusion at our company. Competitive benefits package: * Insurance: medical, dental, vision, life and pet insurance * Optional disability coverage * 401k plan * Paid Holidays * PTO About Us: * We were founded in 2014 by Jeff Swickard in Wilsonville, OR. * We're a hospitality company that happens to sell cars, parts, and service. * We are a team. Everyone plays a role in our success. * Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! * Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. * We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?