Now Hiring - Milestone Inc. - Inside Sales Manager in Shelton, CT

Full description of the position

About Milestone: Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 25 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation. About the Role: The milesCARE Aftermarket Business Development Manager is responsible for driving post-sale revenue through the sale of service contracts, consumables, and accessories. This is a strategic, hands-on role that blends sales leadership with business management, marketing alignment, and customer service awareness. The role focuses on managing a pipeline, identifying growth opportunities within the existing client base, and overseeing a team. While revenue generation is the primary focus, success also requires a consultative approach - understanding how clients use Milestone systems and providing solutions that drive long-term value, product adoption, and customer satisfaction. By acting as both a customer advocate and a strategic partner, the milesCARE Aftermarket Business Development Manager embodies the philosophy of thoughtful, responsive, and consultative care. Responsibilities: Sales Leadership & Revenue Generation * Drive national sales across milesCARE offerings - including service contracts, consumables, and accessories - by identifying and executing on high-impact, post-sale revenue opportunities. * Actively prospect, develop, and manage a sales funnel, converting client engagement into measurable growth. * Collaborate with Marketing and Product teams on targeted campaigns and strategies to increase recurring revenue and client retention. * Use Salesforce to track activity, forecast revenue, and analyze performance trends that inform decision-making. * Up to 30% travel to client sites in the region to promote milesCARE education, generate referrals, and support ongoing account growth. Team Mentorship & Management * Lead and develop the clientCARE team, setting direction, managing performance, and fostering a high-accountability, growth-oriented culture. * Coach team members on solution selling, funnel development, and consultative customer engagement. * Identify training needs and implement development plans that strengthen product knowledge, sales confidence, and cross-functional collaboration. milesCARE Philosophy * Champion the milesCARE philosophy by promoting a proactive, consultative, and education-first approach to client engagement. * Model a client-first mindset, ensuring each touchpoint creates value and strengthens loyalty. * Use customer insights and service data to shape messaging, refine strategy, and promote meaningful partnerships with our user base. Collaboration & Continuous Improvement * Work cross-functionally with Marketing, Product, and Service to ensure cohesive messaging, shared goals, and an excellent customer experience. * Continuously assess and refine internal processes to improve efficiency, performance, and customer satisfaction. * Stay current on industry trends, competitive offerings, and emerging customer needs through ongoing development. Requirements: * Education: Bachelor's degree in Chemistry, Life Sciences, or a related scientific field required; Master's in Business Administration (MBA) a plus. * Sales Experience: Minimum of 3 years in analytical lab equipment sales or inside sales of consumables, with a proven track record in prospecting and managing a sales funnel. Strong solutions-oriented mindset, with demonstrated ability to meet or exceed revenue targets supported by a clear history of achieving sales quotas. * Technical Knowledge: Familiarity with inorganic and organic chemistry applications; experience with sample preparation or metals analysis is a plus. Comfortability with laboratory environments and personnel. * Travel: Ability and willingness to travel up to 30% of the time to client sites in the region. * Communication & Problem-Solving Skills: Strong verbal and written communication skills with the ability to convey technical concepts in an accessible and engaging manner. Analytical mindset with a proactive approach to identifying and addressing customer needs. * Collaboration & Adaptability: Experience working cross-functionally with outside sales, field teams, marketing, and product teams to enhance customer outcomes. * Leadership : Experience managing or mentoring sales team members is preferred. * Computer Skills: Proficient with Microsoft Suite; experience with Salesforce and Pardot preferred. Benefits Milestone will offer you: * Comprehensive benefit package (medical, dental, vision) * We will cover 70% of your medical premium and 60% of any spouse/dependents * We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you * You can contribute to the 401k after 90 days of service * We will contribute 3% of your salary after 1 year of service * We will support ongoing training and development of your skills Equal Opportunity Employer statement Milestone Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Job Type: Full-time Pay: From $75,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Supplemental Pay: * Bonus opportunities * Commission pay Work Location: In person