Now Hiring - e2e Exchange, LLC - Account Specialist in Syracuse, NY

Full description of the position

POSITION SUMMARY: As an Account Specialist, this individual performs the diversified duties as detailed throughout this document in support of the operational needs, goals and objectives of e2e Exchange. The primary responsibilities of this position are communicating with Clients mostly over the telephone, secondarily via e-mail, answering questions, soliciting information, and documenting all account activity using a computer and our contact management system. The Account Specialist will also be responsible for collecting and examining data or documents for accuracy, filling out forms, securing approval, and monitoring work processes in order to complete application criteria in conformance with standards and specifications all while meeting strict deadlines. Work requires substantial knowledge of and adherence to structured policies and procedures in order for work to flow smoothly. This position works collaboratively with other associates to foster a team spirit of cooperation and with the support of management. WORK ENVIRONMENT: This position is a key point of contact with our company and therefore spends a great deal of time having conversations with the clients, service providers and staff, mainly on the phone and via e-mail. The ability to hear and communicate is required. The use of hands to finger, handle or feel with repetitive motions is required to operate office equipment, primarily desk top computer. Close vision is required to perform the critical task of correct data entry and analysis. Color Vision, is required in order to distinguish colors of coding system we utilize. Approximately fifty (50%) of the time is spent in contact with others (video meetings with co-workers, by telephone, or otherwise) and the other fifty (50%) will be spent processing paperwork. The work is very structured and it is important to follow policies and procedures to insure a smooth workflow. Responsibilities throughout the day are varied and it is extremely important to be highly accurate with the ability to multi- task or manage several projects at once. On rare occasions, may need to deal with discourteous individuals in a professional manner in order to try and resolve grievances. The majority of the time we have a very fun environment and great clients to work with. On a cyclical basis the environment can get fast paced when meeting deadlines, other than that is a relaxed atmosphere. Dress code is casual and comfortable. WORK ACTIVITIES * Communicating with Persons outside the Organization - Communicating with people outside the organization, representing the organization to Clients, the public, government and other external sources. This information can be exchanged by telephone or email, to answer questions, explain information, request or intake information, and address complaints. * Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Always asking what we can do for them. * Working Autonomously - Ability to work independently, manage your tasks, make decisions, and take responsibility for your work without constant supervision. * Getting Information/Answering Questions -- Observing, receiving, and otherwise obtaining information from all relevant sources.Being capable of answering questions about our services, required forms, application process, program timelines, and resources available. * Interacting With Computers - Using computers and computer systems (including hardware and software) to enter data, or process information *Documenting/Recording Information - *Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. * Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. * Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. * Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. * Communicating with Supervisors, Peers -- Providing information to supervisors or co-workers by telephone, in written form, e-mail, or in person. * Making Decisions -- Analyzing information and evaluating possible results to choose the best solution or approach to accomplish the objective. * Resolving problems -- Handling Client complaints, dealing with information or process issues in order to solve problems. * Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Make outgoing phone calls, answer incoming calls, direct calls and/or take messages. Operate office machines, such as scanners, printers, phones, and computers. * Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used. * Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events or the environment, to detect or assess problems. Monitor work processes in order to assess completeness, accuracy and conformance to standards and specifications. REQUIRED BEHAVIORAL CHARACTERISTICS * Client Focus - Tendency to put the overall satisfaction of the Client at a high esteem. *Organized - *Natural tendency to maintain order in an environment or situation. *Detail Oriented - *Tendency to be precise with information, ensuring details are covered. *Tolerance of Structure - *Tendency to follow rules, schedules and procedures created by someone else. * Handles Pressure -Tendency to be comfortable with working under deadlines and busy schedules. * Analytical/Problem Solver - Tendency to logically examine facts, analyze information, think about potential difficulties, and evaluate results in order to choose the best solution to solve the problem. * Take Initiative - Tendency to perceive what is necessary to accomplish and to take steps on one's own to accomplish those steps. * Helpful - Tendency to respond to others' needs and tries to assist or support others to achieve their goals. * Likes Autonomy- Tendency to like working on your own, balanced with the next trait. * Collaborative/Cooperative - Tendency to work together with others in problem resolution. *Responsible - *Tendency to take responsibility and accept it for decisions made. * Tolerance of Bluntness - Tendency to be able to receive communications from others who are direct. * Integrity - Tendency to be honest and ethical. * Dependability - Tendency to be reliable, responsible, and dependable, and fulfilling obligations. Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: Remote