Now Hiring - Accolade Inc. - Health Care Outreach Specialist in El Paso, TX

Full description of the position

Role overview... This role will serve as a liaison between our company and our client's members. The successful candidate will be effective at properly educating members on the benefits of the program/service while placing a premium on the member satisfaction and experience. A day in the life... * Manage 100+ outbound and inbound calls to and from our members in a timely manner. * Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD's services and be proactive about their health. * Collect pertinent history from our members and triage to the appropriate nurse. * Collaborate effectively with an integrated care team to support care coordination for our members. * Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team. * Proactively communicate the benefits and the value of our service with every member contact. * Collect and maintain accurate notes in our system. * Manage an active inventory of requests with timely follow-up. * Meet personal/team qualitative and quantitative targets. What we are looking for... * Bachelor's Degree preferred * 2 years of inside sales experience * Ability to navigate through multiple technology platforms * Experience in cold calling is preferred * Experience in call center or fast paced environment is preferred * Communication skills, Strong telephonic skills, Teamwork skills, Time management, Organization, Attention to detail, Quality focus, Professionalism, Productivity, Documentation skills, Critical thinking, Customer services skills, Data entry management, Interpersonal skills, Adaptability to different member personality types. Physical Demands/Working Conditions * This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. * This is a full-time position, and general hours of work and days are Monday-Friday 8:00 a.m. to 5:00 p.m. Job Type: Full-time Pay: $15.70 - $20.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift Experience: * sales: 2 years (Required) * Healthcare: 2 years (Required) * cold calling: 2 years (Required) Ability to Commute: * El Paso, TX 79901 (Required) Work Location: Hybrid remote in El Paso, TX 79901