Now Hiring - US Department of Labor - Unemployment Insurance Claims Agent in Pittsville, MD

Full description of the position

The Maryland Department of Labor (MDOL) Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Intermittent Associate with the functioning title of Unemployment Insurance Claims Agent. This recruitment will be used to fill multiple current and future vacancies throughout the State of Maryland. All candidates must meet the minimum during the time of applying. The resulting eligible list will be maintained for one year after the closing date of the announcement. This position will also work a hybrid teleworking schedule. LOCATION OF POSITION Alleghany County Caroline County Cecil County Dorchester County Kent County Queen Anne's County Somerset Talbot Salisbury, Maryland Worcester County Wicomico County Main Purpose Of the Job The main purpose of this position will be to perform as a UI Call Center Customer Service Representative within the Division of Unemployment Insurance Claim Center, conducting interviews and gathering information to process Unemployment Insurance benefit claims. This role will require telephone and in-person services to facilitate the distribution of Unemployment Insurance benefits. Our main objective is to deliver top-notch, customer-centric services to promote the state's economic stability. MINIMUM QUALIFICATIONS Education : Graduation from an accredited high school or possession of a high school equivalency certificate. Experience -- Experience: One Year of general clerical or call center experience working with the public directly. Notes: 1. Applicants may substitute general clerical or call center experience, for the required education at the rate of one year of experience for one year of education. 2. Applicants may substitute 30 credit hours at an accredited college or university for one year of experience. DESIRED OR PREFERRED QUALIFICATIONS Bilingual (Spanish) applicants are strongly encouraged to apply. SPECIAL REQUIREMENTS Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked and placed on the eligible (employment) list for at least one year. EXAMINATION PROCESS Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc), must be submitted and received by the closing date. Information submitted after this date will not be considered. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. Applications that do not include a completed supplemental questionnaire will be considered incomplete and may be subject to disapproval. BENEFITS Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. FURTHER INSTRUCTIONS U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION Completed applications, required documentation, and any required addendums may be mailed to: DOL Office of Human Resources Attn: UI Intermittent Associate (Claims Agent) 1100 South Charles, Rm. 5000 Baltimore, MD 21202 The MD State Application Form can be found online [please apply online] Department of Labor is an equal opportunity employer. It is the policy of DOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. Contract Length: * 1 year Contract Renewal: * Likely Full-Time Opportunity: * Yes Job Types: Full-time, Contract Pay: $20.33 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * Overtime Work Location: In person