Now Hiring - Prinova Group LLC - Professional Services Customer Service Representative in Spring Hill, TN

Full description of the position

At Prinova, our passion for food knows no bounds! With a rich history spanning over four decades in the food industry, we have established ourselves as a trusted global supplier and manufacturer of functional food ingredients, flavors, and aromas. With CUSTOMER FOCUS as our central core value, we put pride in our work to ensure the end user has a quality product. For the past three years, Prinova has proudly received national acclaim as one of the Best and Brightest Companies to Work For in the Nation, a testament to our status as an exceptional employer. Guided by the renowned FISH philosophy, we prioritize creating meaningful work interactions, fostering community engagement, and empowering professional growth, ensuring a remarkable and fulfilling experience for our team members. Customer Service Representative Department: Customer Service Type: Spring Hill, TN Job Overview The Customer Service Representative will provide ideal customer service and assist scheduling through communicating with customers and other internal departments by following through on every aspect of the order. Main Duties & Responsibilities * Receives customer purchase orders, provides confirmation to customer, coordinates all purchase order details, enters orders into the database and provides periodic open order reports to customers; * After product is produced send customer retains in a timely manner for assigned customers; * Coordinate shipment of orders by being a liaison between the warehouse and the customer, secure freight rates for PPA customers, print packing slips and BOL's; * Acknowledge incoming customer calls and email inquiries immediately and provide answers or ETA for the same NLT end of day. Coordinate answers on shipping and tracking details, credits, schedule related updates, cancellation, adjustments, COA's and testing release updates; * Works with assigned Sales person(s) to help analyze customer sales reports on an ongoing basis, to recognize buying patterns by product as requested; * Assist accounting in resolving unpaid invoice; * Assist in necessary re-work processing when product is to be returned; * Work closely with Prinova Account Manager to satisfy customer's needs as deemed necessary; * Follow and cGMP guidelines and processes as established in department SOPs; * Perform other duties as deemed necessary. Requirements and Skills * High School Diploma with some college preferred; * 2-4 years customer service/inside sales experience in the nutraceutical industry is a plus; * Must speak, read and write the English language; * Must possess strong computer skills; * Must have professional written and oral communication skills; * Must exude high energy and professionalism; * Driven to provide unequalled client service; * Self-starter qualities essential; * Must desire to work in a detail-oriented work environment; * Must desire to work in fast and sometimes stressful work environment; * Ability to sit and stand for extended periods of time; * Ability to work around a variety of different smells and aromas; * Ability to view a computer screen and type for extended hours; * Work environment is normally in an office setting. Must be able to make frequent rounds in a warehouse environment; * Ability to adjust work schedule as business needs require. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.