Now Hiring - Ensunet Technology Group - Business Architect in Los Angeles, CA

Full description of the position

Ensunet Technology Group is a world-class provider of IT enterprise architecture solutions, specializing in post-merger integration in the lightning-paced, no-margin-for-error world of M&A. Functioning as a rapid- response tiger team, Ensunet serves global Fortune 500 enterprises, as well as clients in the public, government, and defense sectors. Location: Onsite - Downtown Los Angeles, CA - potential for Hybrid Join Us as a Business Architect - Salesforce CRM Join our leading team in revolutionizing how utility services interact with technology to enhance customer satisfaction and operational efficiency. We are seeking a Business Architect with a robust background in Salesforce CRM and Oracle Siebel to help drive our transformative projects. Your Role: As a Business Architect, you will be pivotal in translating complex business requirements into scalable technical solutions within Salesforce CRM. You'll play a crucial role in our CRM replacement initiative, ensuring the integration and functionality enhancement aligns with Company strategic business goals. What You'll Do: * CRM System Establishment: Develop and implement a Salesforce CRM system that supports all customer transactional and engagement points, enhancing personalized support and ensuring process fulfillment. * Integration and Adaptability: Establish the CRM with user-friendly integration tools that are adaptable to future business rules, leveraging predictive tools to enhance data processes and knowledge management. * Functionality Enhancement: Expand user-based functionalities and system enhancements to support ongoing and future customer service initiatives. * CRM and Analytics Migration: Oversee the migration of all current CRM/Analytics functionalities to a new, modern solution, ensuring a seamless transition from Oracle Siebel v23. * Operational Efficiency: Utilize CRM solutions' workflow and process improvement tools to streamline daily customer service support and operations. * Customer Personalization: Enhance customer engagement efforts by incorporating additional languages and personalization functions within the CRM. * Data and System Integration: Lead system migrations and integrations, ensuring all infrastructure components including application servers, databases, and middleware are seamlessly transitioned. * Enhanced Customer Experience: Develop and implement various customer experience enhancements as outlined, such as multi-channel service options, predictive analytics, and geospatial visualization capabilities. What You'll Bring: * Expertise in CRM Architecture: Proven experience with Salesforce and Oracle Siebel v23, understanding the intricacies of both platforms to ensure effective migration and integration. * Strategic Vision: Strong capability to align technical CRM solutions with broader business objectives, facilitating enhanced data management and customer relations. * Analytical and Technical Proficiency: Exceptional analytical skills and a strong technical background in developing CRM solutions that improve business operations. * Educational Background: Bachelor's degree in computer science, or a related field. * Salesforce Certification * Previous utilities industry experience. Candidates who do not answer screening questions will not be considered Compensation Package: We offer a range of benefits including medical, vision, and dental options, as well as supplemental Aflac options to support your health and wellness Competencies: Communication Effectiveness - Articulate and present a friendly Customer Service experience in both phone and in person. Communicates effectively verbally and in writing; expresses self well in a group and one-on-one; Fosters trust by sharing information with others; Encourages open expression of ideas and opinions; actively listens to others and demonstrates understanding. Teamwork - Identifies and cultivates relationships with key stakeholders representing a broad range of internal functions and levels; Brings substantive conflicts and disagreements into the open and resolves them collaboratively; Willing to look at all sides of an issue to arrive at goals that are mutually beneficial; Builds strong external networks with people in the industry or profession. Judgment/Decision Making - Takes responsibility for decision-making; Makes decisions that are timely; Involves those who will be affected by the decision in the problem-solving process; Builds consensus; Generates various solutions and evaluates alternatives objectively; Willing to make and support unpopular decisions when necessary. Innovation/Creativity - Generates new solutions by combining, changing, or reapplying existing ideas; Has good ideas and acts on them; Searches for new and better alternatives to improve performance; Strives to create value in new ways; Is aware of emerging trends and anticipates possibilities. Motivation - Pursues goals and measures success in terms of results achieved; Focuses on what's important to the organization and drives for results; Is persistent in the face of complex challenges or when dealing with difficult people; Conveys appropriate sense of urgency; Achieves results with and through others. Ensunet is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment. Job Type: Full-time Pay: $68.05 - $90.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift Application Question(s): * How many years of experience do you have with integrating Salesforce CRM from Oracle Siebel v23 systems? * Have you previously led a CRM migration from a legacy system to a modern platform like Salesforce? * Have you implemented predictive analytics tools within a CRM environment before? * Are you capable of designing and executing CRM strategies that include multi-lingual support and multi-channel customer service options? * Do you have utilities experience? License/Certification: * Salesforce Certification (Required) Location: * Los Angeles, CA 90012 (Required) Ability to Commute: * Los Angeles, CA 90012 (Required) Ability to Relocate: * Los Angeles, CA 90012: Relocate before starting work (Required) Willingness to travel: * 25% (Required) Work Location: Hybrid remote in Los Angeles, CA 90012