Now Hiring - Roscommon Insurance Agency - Licensed Agent / Account Manager in Roscommon, MI

Full description of the position

Licensed Personal Lines Account Manager (Full-Time) Location: Roscommon, MI | In-Office | Monday-Friday, 8:30am-5:00pm About Us: Roscommon Insurance Group is a family-owned and operated independent agency serving our Michigan communities with care and integrity. We're a tight-knit team that treats each other like family -- pitching in when needed, celebrating wins together, and understanding that life outside of work matters too. If you're looking for a place where your work ethic, experience, and character are genuinely valued, we might be the right fit for you. Position Overview: We're seeking a Licensed Personal Lines Account Manager to oversee approximately 1/5 of our Roscommon office's book of business. This role focuses on personal insurance lines such as auto, home, boat, recreational vehicles, antique autos, and travel trailers. You'll also collaborate closely with the other agents -- sometimes assisting their customers, and vice versa. Important to note: Billing, claims, and processing tasks are handled by another team member, allowing you to focus on what matters most: serving and supporting our customers. What We 're Looking For: * Licensed in Property & Casualty insurance (required or near completion) * Customer Service Professional -- with a proven track record (minimum 2-3 years preferred) * Team Player Mentality -- not just working with your team, but for your team * Strong Work Ethic -- reliable, takes ownership, sees things through * Longevity at Previous Positions -- we value stability and dedication * Life Experience -- emotional intelligence and the ability to connect meaningfully with customers * Willingness to Pitch In -- no "that's not my job" attitudes here What We Offer: * Competitive salary * Bonus opportunities * 401(k) with company matching to 3% * Top tier Health, dental, and vision insurance options * A collaborative, respectful, and family-centered work environment * Flexibility and understanding when it comes to personal and family needs Day-to-Day Responsibilities: * Manage new business, renewals, endorsements, and customer inquiries within your assigned book, focusing on retention * Provide top-tier service to personal lines customers (auto, home, etc.) * Assist fellow agents with their customers when needed * Maintain professional, timely, and thoughtful communication * Keep records accurate and up-to-date within agency management systems * Recommend coverage adjustments where appropriate * Build long-term relationships with customers rooted in trust and service Who Will Succeed Here: You're someone who genuinely enjoys helping people, believes in doing the right thing even when no one's looking, and thrives in a place where teamwork and dependability matter. You're quick to lend a hand, good at staying organized, and take pride in being a "rock" for customers and teammates alike. Job Type: Full-time Pay: $44,000.00 - $50,000.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Tuition reimbursement * Vision insurance Supplemental Pay: * Bonus opportunities Experience: * Customer service: 3 years (Preferred) License/Certification: * Property & Casualty License (Preferred) Ability to Commute: * Roscommon, MI 48653 (Required) Ability to Relocate: * Roscommon, MI 48653: Relocate before starting work (Required) Work Location: In person