Now Hiring - Mercedes Benz of Coral Gables - Service BDC Manager in Miami, FL

Full description of the position

Job description Mercedes-Benz of Cutler Bay continues to grow our customer friendly, energetic team. We offer a clean, fun, professional work environment with opportunities to grow and learn. Our qualified team enjoys: * Paid time off after 90 days of employment * Paid holidays * 401(k) plan * Medical, dental and vision insurance * Short- and long-term disability insurance * Life and AD&D insurance * Employee Assistance Program * Employee Purchase Program * Certified Mercedes-Benz training * Opportunities to advance PURPOSE: The BDC (Business Development Center) Manager is responsible for overseeing and optimizing the operations of the service department to enhance lead generation and customer engagement. This role involves coordinating the activities of the BDC team, implementing effective communication strategies, and driving growth through customer-focused initiatives. ESSENTIAL DUTIES : * Supervise, train, and mentor BDC staff to ensure high performance and engagement. * Develop and maintain customer relationships through proactive communication. * Ensure exceptional customer service is provided at all times, handling escalated concerns as necessary. * Work closely with the service management team to create and implement campaigns that generate leads. * Analyze and report on campaign performance metrics to drive strategic decisions. * Track and analyze key performance indicators (KPIs) for the BDC and service team. * Prepare regular reports for upper management on lead conversion rates, customer interactions, and team performance. * Conduct regular training sessions on customer service, product knowledge, and sales techniques. * Stay updated on industry trends and best practices to enhance team performance. * Ensure the effective use of CRM systems and technologies to manage leads and customer interactions. * Troubleshoot issues related to technology and provide solutions. * All other duties as assigned. QUALIFICATIONS: * High school diploma or the equivalent * Two years of experience in an automotive dealership * Excellent communication, supervisory and managerial skills * Bilingual (English/Spanish) * Proficient knowledge of Outlook and Microsoft office, specifically Excel for spreadsheet * Must be a team player with impeccable honesty and integrity * Maintain a high level of professional personal appearance and conduct Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday * Weekends as needed Work Location: In person