Now Hiring - Porter Pipe & Supply Co. - Industrial Inside Sales Representative in Addison, IL

Full description of the position

Position Summary: The Industrial Inside Sales Representative is responsible for the sales and promotion of our complete line of pipe, valves, fittings, and products while increasing company sales by developing strong customer relationships, generating new leads, resolving customer issues, and supporting marketing initiatives. This position will assist both the inside and outside account managers to maximize revenue and deliver exceptional customer service. The Industrial Inside Sales Representative provides excellent customer service to internal and external customers and demonstrates strict confidentiality with all team members while serving as an ambassador of our culture. Essential Functions: * Create and maintain a positive customer service culture (internal and external). * Provide quotes to customers based on industrial technical product specifications. * Support the Outside Sales team with positive customer service experience through efforts with pricing, quotes, lead times, and project tracking. * Field customer phone calls and communicate with customers to meet their needs. * Provide outstanding customer service by following up on orders and expediting when necessary. * Work with management and outside sales representatives to ensure customers' needs are met. * Provide technical support and product knowledge for industrial PVF products. * Work with vendors and manufacturers to grow our relationships and learn when new products and technology are available. * Review daily reports to ensure that back orders are filled on a timely basis and the customer is completely satisfied. * Collaborate with purchasing for sourcing non-stock items when inventory is not available. * Close sales both directly with customers and alongside the Outside Sales team. * Coordinate quotations and sales orders through the Company's sales software SX in collaboration with our warehouse management software TWL. * Following established departmental policies, procedures, and objectives, and continuous quality improvement objectives. * Manage customer projects through their duration to ensure all customer/project needs are met. * Help support the warehouse, counter sales and will call to ensure a positive customer experience when necessary. * Assisting in maintaining cleanliness of facility. * Performing other duties as assigned. Required Knowledge, Skills, and Abilities: * Requires strong organizational skills and attention to detail. * Requires the ability to effectively build rapport with both internal and external customers. * Requires a positive attitude and ability to function both independently and in a team setting. * Must possess a strong mathematical aptitude. * Must be able to prioritize multiple responsibilities and manage time effectively. * Proficiency in Microsoft Office Suite and ERP/CRM systems * Service Minded. * Excellent written, verbal, and phone communication skills. Required Experience and Education : * High school diploma or GED required. * Bachelor's degree preferred but not required. * 2+ years of sales experience within the commercial PVF/Industrial industry is preferred. * Prior customer service experience. Physical Demands: * Frequently required to sit, stand, and walk. * Must commonly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. * Requires visual, hearing, and speech acuity.