Now Hiring - FirstChoice Hiring - Business Development Center Sales Manager – Automotive in Greenville, SC

Full description of the position

2512 Laurens Rd., Greenville, SC 29607 AUTOMOTIVE BDC SALES MANAGER Proven Experience Required * Mazda of Greenville* is hiring now for a successful, experienced BDC Sales Manager to head our Business Development Center (BDC). The BDC Sales Manager will be responsible for driving daily operations, managing the BDC team, and driving growth through effective communication, lead management, and customer service strategies. The ideal candidate will have proven leadership experience, a solid understanding of CRM systems, and a passion for delivering exceptional customer experiences. * We offer: * Generous Pay Plan * 401(k) Retirement Plan * Medical, Dental, Vision, and Life Insurance * Paid Time Off (PTO) * Employee Discounts on Purchases * Supportive Management Team * Responsibilities -BDC Sales Manager: * Lead and coach the BDC team to improve customer engagement, appointment setting, and conversion rates * Coordinate with sales, marketing, and management to align lead strategies and drive performance * Manage all inbound/outbound communications across phone, internet, and chat platforms * Ensure prompt, professional responses to all leads while maintaining high service standards * Monitor KPIs, optimize lead handling strategies, and improve appointment show rates * Oversee CRM usage for accurate lead tracking, pipeline management, and reporting * Train and develop staff to enhance performance and customer communication * Provide regular performance reports to dealership leadership * Qualifications -BDC Sales Manager: * Leadership experience * Knowledge of CRM systems * At least 3 years of Automotive BDC Management experience * Proficient in Eleads * Expertise in training on objection handling, lead follow-up, and appointment scheduling * Ability to motivate and train a high-performance sales team * Strong organizational and analytical skills to track department performance We are an Equal Opportunity Employer _and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.