Now Hiring - Shoco Marine, LLC - Inside Sales Associate – Dock Supplies & Services in Shelby, NC

Full description of the position

Job Title : Inside Sales Associate - Marine Products Position Overview We're looking for a detail-oriented, customer-focused Inside Sales Associate with prior dock building experience to support our sales managers and assist our team in delivering exceptional customer service to our dock builders and end users. In this role, you'll be primarily focused on the dock line of business and will be providing technical sales support, processing and fulfilling retail and e-commerce orders, assisting with project designs and plans, answering customer inquiries for parts and accessories, coordinating with our operations team, and ensuring an overall excellent customer experience. This role will report to our Marketing Manager and will work closely with the rest of the sales, operations, and finance team members. About Our Company : Shoco Marine, LLC is a leading wholesale distributor of boating and marine products serving the Southeast United States. Founded in 1956, Shoco proudly serves commercial, municipal, and residential customers by providing exceptional customer service and high-quality products, including modular dock systems, boat lifts, deck and gangway products, and boat trailers. We are a small business in Shelby, North Carolina area looking for talented and enthusiastic people who share our commitment to teamwork, growth, and fun. [please apply online] and [please apply online] Position Responsibilities and Duties: * Leverage your expertise in dock building to help develop our growing line of dock supplies and dock related design and installation services. * Support our Territory Sales Managers by assisting with quote creation, project designs, order management activities, and dealer relationship management. * Process and fulfill retail and e-commerce orders for parts and accessories, including picking, packing, and shipping * Respond promptly and professionally to customer inquiries via phone, email, and chat--including parts orders, project questions, and technical product guidance * Support the sales team with customer service initiatives and follow-up activities that strengthen relationships and contribute to sales growth * Maintain and update customer opportunities, activities, and communications within the CRM system to ensure accurate tracking and follow-up * Assist with product orders and logistics coordination to ensure timely restocking, accurate lead times, and seamless delivery to customers and dealers * Help maintain organization and accuracy of shipping supplies inventory and coordinate with the team to ensure stock levels meet fulfillment needs Position Qualifications: * Prior experience as a dock builder or dock supply salesperson * Working knowledge of the specifications and applications of the various dock products and services that we offer (floating dock systems, personal watercraft ports, boat lifts, etc.) * 2+ years of experience in a sales support, project management, customer service, or administrative role (bonus points for B2B experience) * High attention to detail and excellent organizational skills * Ability to manage multiple projects and tasks in a dynamic environment * Strong communication skills (written and verbal) * Experience with ERP/order management software * Proficiency with CRM systems (like [please apply online] Salesforce, HubSpot, or similar) * Positive attitude and a team-player mentality * Working knowledge of and ability to fully learn the specifications and applications of the various marine products and services that we offer (floating dock systems, personal watercraft ports, boat lifts, boat trailers, etc.) * Prior experience in the marine or dock industry is a plus Personal Characteristics: * Takes initiative, works well independently, and stays ahead of the curve without constant direction * Creative problem-solver who approaches challenges with resourcefulness and a can-do mindset * Collaborative and respectful team player who's always ready to go the extra mile for our customers and team * Brings genuine enthusiasm for boating, marine recreation, and life on the water--it's more than a job, it's a passion Job Type: Full-time Pay: $50,000.00 per year Benefits: * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Supplemental Pay: * Bonus opportunities Experience: * Sales Support: 2 years (Preferred) Ability to Commute: * Shelby, NC 28152 (Preferred) Work Location: In person