Now Hiring - Tasca Automotive Group - Automotive BDC Representative in Johnston, RI

Full description of the position

Job Title: BDC Representative Location: 1670 Hartford Ave, Johnston Reports To: Eileen Aquilante Position Type: Full-Time Job Summary: As a BDC Representative at Tasca Automotive Group, you will play a crucial role in driving customer engagement and maximizing sales opportunities. You will be responsible for handling incoming and outgoing communications, managing leads, and supporting the sales team in achieving their targets. This position requires excellent communication skills, a strong customer service orientation, and the ability to thrive in a fast-paced environment. Key Responsibilities: * Lead Management: Handle inbound and outbound leads through phone, email, and chat, ensuring timely and effective follow-up. * Customer Interaction: Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service. * Database Management: Maintain accurate and up-to-date records in the CRM system, ensuring all customer interactions and follow-ups are documented. * Sales Support: Collaborate with the sales team to provide insights and support for lead conversion, including preparing reports and tracking performance metrics. * Customer Service: Address customer inquiries and resolve issues promptly, providing exceptional service and ensuring a positive experience. * Appointment Scheduling: Coordinate and schedule appointments for test drives, service visits, and other customer-related activities. * Marketing Support: Assist with marketing campaigns and promotional activities, including follow-up with leads generated from various sources. * Reporting: Provide regular updates and reports to Eileen Aquilante on lead activity, appointment schedules, and other relevant metrics. Qualifications: * Experience: Previous experience in a BDC, sales, or customer service role preferred. Experience in the automotive industry is a plus. * Skills: Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. * Technical Proficiency: Familiarity with CRM systems and other office software. Ability to learn and adapt to new technologies. * Education: High school diploma or a related field preferred. * Other Requirements: Ability to work flexible hours, including evenings and weekends, as needed. Benefits: * Competitive salary+Commission * Health, dental, and vision insurance * Retirement savings plan * Paid time off * Employee discounts on vehicles and services Job Type: Full-time Ability to Commute: * Johnston, RI 02919 (Required) Ability to Relocate: * Johnston, RI 02919: Relocate before starting work (Required) Work Location: In person