Now Hiring - O'Flaherty Law - Client Intake Sales and Service Specialist (Law Firm) in Naperville, IL

Full description of the position

Who we are: We are a lively law firm located in the western suburbs; practicing several areas of law that meets the needs of our surrounding communities. We are rapidly growing in our industry and our office experiences a high volume of incoming phone calls and web submissions daily. We are seeking: A full-time Client Intake Sales and Service Specialist to join our existing team of diverse individuals. We are seeking someone who is professional, outgoing and personable. You should enjoy working with a team of people and be punctual and reliable. Time management and ability to multi-task are a must. Must be organized, quick to learn, and adept at maintaining the utmost balance of efficiency and courtesy in client relations. Experience within the service industry, sales, a professional office environment, legal office and/or other high-volume office experience a must. Callers can sometimes be frustrated, hard of hearing, upset about their legal matter, emotional about their situation, or rude. You should be comfortable showing empathy in these situation, but also maintain a professional demeanor to instill confidence. Job Duties: * Screen incoming communications to the law firm * Review and record potential clients' claims by phone and email * Schedule appointments between potential clients and legal staff * Provide a professional representation both on the phone and in person for our firm * Send attorney retention agreements to potential clients * Open new client matters * Follow up on potential client communication * Daily positional and department reporting * Continuous training and commitment to improving your client intake processing and communication skills * Perform cross-department duties that may include billing tasks, supply re-stocking, and other assorted tasks Proficiencies: * Proficiency using Microsoft Office Suite, specifically including, but not limited to, Outlook, Teams, Excel, Word, and SharePoint * Proficiency using a computer and excellent typing skills * Proficiency using a multi-line phone system * Excellent phone/customer service skills * Strong listening and interviewing skills * Manage high call volume * Ability to work quickly and efficiently in a fast-paced environment What we offer: * An engaging, friendly work environment. * 401k with employer contribution/employee health insurance * 10 days PTO, 5 days sick pay, certain holidays and one floating holiday. * Hours: Our office is staffed 8:30 a.m. - 6 p.m. Monday through Friday. Your schedule will be a recurring 8-hour block during that window, to be discussed during initial phone interview. * Applicants must include current resume. * Job Type: Full-time * Pay: Experience-based starting at $18-$21 per hour * Weekly bonuses based on KPIs Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Health insurance * Paid time off Schedule: * 8 hour shift * No weekends Work Location: In person