Now Hiring - Burn Boot Camp - Member Experience, Sales & Event Specialist (Gym Front Desk) in Northville, MI

Full description of the position

Are you ready to ignite your career and join the fitness revolution at Burn Boot Camp? We're looking for enthusiastic and passionate individuals to create a lasting impression on our members from day one. If you're energetic, customer-focused, and thrive in a dynamic fitness environment, please read on for more about this amazing opportunity! FLEXIBLE PART TIME OPPORTUNITIES AVAILABLE (Must have availability to work a combination of mornings 4:45am - 1:00pm and evenings 4:00pm-8:00pm as well as rotating Saturdays 6:45am-10:00am). *Please note that our student/seasonal opportunities are full. Please do not apply if you have only seasonal availability. About Burn Boot Camp: At Burn Boot Camp, we're not just a fitness facility; we're a community, a family, and a way of life. Our mission is to inspire, empower, and transform lives through a culture of fitness, nutrition, and camaraderie. In this position, you'll be at the forefront of this mission, shaping the experience of our members and driving the growth of our community. Our Member Experience Specialists (MES) play a critical role at Burn Boot Camp as the first contact with our new and current members both in person and on social media. We are looking for enthusiastic individuals who can deliver an exceptional experience to all our members and uphold Burn Boot Camp's high standards. A successful Member Experience Specialist thrives in a small business, fast- paced environment, adaptable to change, has excellent customer service skills and effectively communicates to the team members. A welcoming, friendly, and energetic presence is critical. Being passionate about connecting with others and changing people's lives through fitness is a must. Roles and Responsibilities: * Blue Carpet Experience: Welcome members with a warm smile, provide facility tours, introduce them to our trainers, assist with Mindbody enrollment, and ensure all necessary waivers are completed. Guide members on downloading the Burn app and booking their next camp. * Day-to-Day Operations: Be the backbone of our daily operations, handling tasks related to trial clients, focus meetings, membership sales, and more. Work closely with our training staff to enhance the member experience. * Membership Conversion: Help prospective clients become committed members by showcasing our offerings, answering their questions, addressing objections, and facilitating the membership signing process. * Social Media: Capture the magic of our camps with photos and videos, and posting on Facebook and Instagram to give members an inside look at camp content and recognize their achievements, following our social media post-rotation. * Promotions and Specials: Help plan our Member events, both in and out of the gym. Actively promote and inform members about our various specials, challenges, community events, and joint ventures. * Retail Maintenance: Keep our retail center well-stocked, clean, and appealing to members. * Facility Maintenance: Follow our Open/Close Checklist diligently to maintain a clean and well-organized gym. Report any facility needs to the Team Leader or Franchise Partner. * Client Engagement: Monitor camp rosters, answer phone calls, respond to voicemails and emails, and follow up with trial clients to enhance their journey. * Member Recognition: Gather members' Instagram handles and ensure that every photo opportunity, like "Crushed My First Camp," "Brought My Bestie to Burn," and "I'm Official," is celebrated. * Team Support: Assist with Childwatch and trainers as needed, and contribute to team tasks and facility cleanliness during downtime. * Community Involvement: Attend a minimum of one community event per quarter and participate in all philanthropic initiatives. * Adaptability: Be prepared to have weekly and monthly touchpoints with the Team Leader/Franchise Partner to align on current focuses and provide immediate client feedback. * Other Duties: Be ready to tackle any other responsibilities assigned by the team. Qualifications: * Exceptional customer service skills * Passion for fitness and a healthy lifestyle * Strong communication and interpersonal abilities * Team player with a positive attitude * Sales and retail experience is a plus * Social media savvy * Event planning is a plus * Ability to multitask and stay organized * Must be at least 18 years of age What We Offer: * Competitive compensation and incentives * Opportunities for professional growth * A supportive and dynamic work environment * A chance to make a real impact in people's lives * A family-like atmosphere with fellow team members and members * Complimentary membership PLUS discounted retail and nutrition supplements Ready to Join the Burn Boot Camp Family? If you're excited about being the face of Burn Boot Camp and creating unforgettable experiences for our members, we encourage you to apply today. Let's ignite passion, drive, and results together! Job Type: Part-time Pay: From $16.00 per hour Benefits: * Employee discount * Flexible schedule Shift: * 4 hour shift * 8 hour shift Application Question(s): * Are you available to work a combination of mornings (4:45am-1:00pm) and evenings (4:15pm-8:00pm) and rotating Saturdays (6:45am-10:00am)? Education: * High school or equivalent (Required) Ability to Commute: * Northville, MI 48168 (Required) Work Location: In person