Now Hiring - Espy Lumber Company - Professional Services Inside Sales Coordinator in Hilton Head Island, SC

Full description of the position

Objective: Successfully and efficiently provide inside sales support and coordination throughout the order process to ensure a positive customer experience. * Summary: Responsible for quoting, purchasing, and order tracking for assigned accounts and outside sales employees. * Primary Job Duties: * Timely and accurate preparation of quotes, purchase orders, and vendor order tracking on lumber and building supply products. * Provide technical support to Outside Sales Representatives, Contractors, and Homeowners. * Conduct root-cause analysis when there are discrepancies with quotes versus received goods. * Process returns to vendors (RTVs)/boneyards. * Timely and accurately process quotes to bids in system * Respond to requests about status of orders * Provide exemplary customer service experience at all times * Source and purchase special order products, as needed * Maintain job files and track job progresses * Accurately and timely process all "credit due" and material returns requests * Promptly handle incoming customer requests * Promptly communicate any delays and/or backorders to customers and outside salesman * Function as an effective liaison between ESPY and its customers * Assist outside salespersons as directed * Promote the Company's Mission, Vision, and Values at all times. * Maintain personal integrity and a high level of professionalism with internal and external customers at all times * Requirements: * Prior experience in the building supply or construction industry * Highly motivated self-starter who shows initiative and a drive for excellence * Ability to work a flexible schedule including overtime if needed * Proficient in MS Excel and Point of Sale systems