Now Hiring - AGORA Edge - Inside Sales Associate in Saint Petersburg, FL

Full description of the position

Company Overview: Agora Edge is a leading designer and manufacturer of soft goods, specializing in medical products, fire and industrial safety equipment, and productivity- enhancing solutions such as holsters and cases for barcode scanners. Our reputation is built on exceptional customer service, superior product quality, and a dynamic work environment. Learn more at [please apply online] Position Overview: We are seeking a motivated and customer focused Inside Sales Associate to join our growing customer service team. In this role, you will act as a critical liaison between customers and our manufacturing operations. Whether you are a recent graduate or have 2-3 years of industry experience, we offer comprehensive training to support your success. Key Responsibilities: * Develop strong, long-term relationships with customers through excellent service and support. * Respond to incoming customer inquiries via phone, email, website, text, and other communication channels. * Process orders accurately and efficiently to ensure timely deliveries. * Proactively make outbound calls to engage with potential or existing customers. * Communicate product features and technical information clearly. * Analyze customer buying history to suggest relevant or new products. * Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building reports, providing technical information and explanations * Develop accounts by checking customer buying history, suggesting related and new items, and explaining technical features * Collaborate with manufacturing teams to ensure accurate and timely order fulfillment. * Gain in-depth knowledge of our manufacturing processes and products during the training period. * Develop strong product knowledge and communicate effectively with customers and account managers. * Assist in sales activities by identifying upselling opportunities and contributing to revenue growth. * Maintain detailed records of customer interactions, orders, and inquiries. * Provide timely post-sales support and resolve customer concerns. * Collaborate with account managers to strengthen customer relationships and contribute to business growth. * Continuously improve product knowledge and stay updated on industry trends. Qualifications: * Bachelor's degree in business or a related field * Computer skills * Confidence * Relationship building * Customer Service * Research skills * Sales & persuasion skills * Leadership skills * Exceptional interpersonal and communication skills. * Customer-focused with a pleasant and friendly demeanor. * Strong follow-through and attention to detail. * Active listening skills to understand customer needs. * Ability to work effectively in a team and collaborate with account managers. * Willingness to learn and grow within the company. What We Offer: * Competitive salary and bonus structure. * Comprehensive training to build expertise in soft goods manufacturing. * Opportunities for career growth and advancement within the company. * A supportive and dynamic work environment. * Employee benefits, including health insurance and more. How to Apply: If you are passionate about soft goods, enjoy working with customers, and are eager to grow within a dynamic manufacturing company, we encourage you to apply. Please send your resume, cover letter, and any other relevant documents to [please apply online] Agora Edge is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We look forward to reviewing your application and potentially having you join our team Job Type: Full-time Benefits: * Health insurance Shift: * 8-hour shift, Occasionally Saturday Shift Job Type: Full-time Education: * Bachelor's (Preferred) Experience: * Microsoft Office: 2 years (Preferred) * Customer Service: 2 years (Preferred) Work Location: In person Job Type: Full-time Benefits: * Health insurance Shift: * 8 hour shift Work Location: In person